Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
FlightSafety International is the world’s leading professional aviation training company, specializing in providing top-tier flight simulators, visual systems, and displays to a diverse clientele including commercial airlines, government agencies, and military organizations. With an expansive global presence spanning the United States, Canada, France, and the United Kingdom, FlightSafety International boasts the largest fleet of advanced full-flight simulators and offers award-winning maintenance training programs. Serving aviation professionals such as pilots, technicians, and other industry experts from over 167 countries and independent territories, the company is committed to delivering unparalleled quality and safety in aviation training. Recognized for innovation and excellence, FlightSafety... Show More
Job Requirements
- Associate degree from a two-year college or technical school preferred
- one to two years related experience in customer service, hospitality, or administration
- excellent customer service skills
- ability to adapt and respond to different personality types
- proficiency with multi-line phone systems and standard office equipment
- ability to work in a dynamic and fast-paced environment
- approachable
- ability to multi-task, prioritize and manage time effectively to complete tasks
- ability to interact with fellow employees in a professional manner
- accountability, i.e. shows up to work on time
- fluency in English, through both verbal and written communications
- able to speak, understand, read and write
- strong verbal and written communication skills
- general knowledge of the MS Office Suite
- basic computer skills, types 45 WPM
Job Qualifications
- Associate degree from a two-year college or technical school preferred
- one to two years related experience in customer service, hospitality, or administration
- excellent customer service skills
- ability to adapt and respond to different personality types
- proficiency with multi-line phone systems and standard office equipment
- ability to work in a dynamic and fast-paced environment
- approachable and professional interpersonal skills
- ability to multi-task, prioritize, and manage time effectively
- accountability and punctuality
- fluency in English with strong verbal and written communication skills
- general knowledge of MS Office Suite
- basic computer skills with a typing speed of 45 WPM
Job Duties
- Greet and welcome clients and guests at the front desk
- conduct center tours as required
- maintain visitor log and run export compliance as required
- manage client hotel and car accommodations and luggage tags
- provide client schedules by email, print, or through the FSI app
- prepare client welcome packets
- assist clients with login issues related to FlightBag and FlightSafety App
- assist with creating client roster report and other enterprise reports as needed by center
- assist with check-in and client electronic training folder
- handle shipping and mailing of completion documents
- assist with center supply inventory, front desk upkeep, and giftshop sales as needed
- assist with accounts payable invoices and processing monthly sales tax report
- coordinate customer lunches and specific center requirements
- perform notary public duties as needed
- manage TSA application, processing, and tracking
- process M-1 visa and visa invitation letters
- process all client training completion documents and manage the ROT dashboard
- obtain and track the client consent process per personal data protection system requirements
- may be responsible for training entry level customer support teammates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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