Job Overview
Compensation
Type:
Salary
Rate:
Range $43,125.00 - $69,000.00
Benefits
vacation
sick leave
401k Match
Healthcare coverage
comprehensive benefits
Competitive total rewards package
Job Description
FlightSafety International is recognized globally as the premier professional aviation training company. The organization specializes in providing top-tier training services and cutting-edge flight simulators to commercial airlines, government agencies, and military sectors around the world. Established with a dedication to safety and quality, FlightSafety International services aviation professionals from over 167 countries. The company operates a vast network of Learning Centers across the United States, Canada, France, and the United Kingdom. These centers house the world’s largest fleet of advanced full-flight simulators and provide award-winning maintenance training programs, making FlightSafety a leader in aviation education technology and pilot proficiency. The... Show More
Job Requirements
- associate degree from a two-year college or technical school preferred
- one to two years related experience in related field such as customer service, hospitality or administration
- excellent customer service skills
- ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad)
- fluency in english, through both verbal and written communications
- strong verbal and written communication skills
- ability to multi-task, prioritize and manage time effectively to complete tasks
Job Qualifications
- associate degree from a two-year college or technical school preferred
- one to two years related experience in related field such as customer service, hospitality or administration
- excellent customer service skills
- customer/client oriented and ability to adapt/respond to different types of personalities
- ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad)
- ability to work in a dynamic and fast paced environment
- approachable
- ability to multi-task, prioritize and manage time effectively to complete tasks
- ability to interact with fellow employees in a professional manner
- accountability, i.e. shows up to work on time
- fluency in english, through both verbal and written communications
- strong verbal and written communication skills
- general knowledge of the following software: MS Office Suite
- basic computer skills (types 45 WPM)
Job Duties
- greet and welcome clients and guests at the front desk
- conduct center tours as required
- maintain visitor log and run export compliance as required
- responsible for client hotel and car accommodations, luggage tags
- provide client schedules by email, print, or through the FSI app
- responsible for client welcome packets
- assist clients with client facing app login issues
- assist with creating client roster report and other enterprise reports as needed by center
- assist with check in and client electronic training folder
- responsible for shipping/mailing of completion documents
- assist with center supply inventory, front desk upkeep, giftshop sales as needed
- assist with accounts payable invoices and processing monthly sales tax report as needed
- assist with customer lunches and customer specific center requirements
- notary public duties as needed
- responsible for TSA application, processing and tracking
- responsible for M-1 Visa and visa invitation letters process
- process all client training completion documents and associated processes to include managing the ROT dashboard
- responsible for obtaining and tracking the client consent process per personal data protection system (PDPS) requirements, as needed
- may be responsible for training entry level customer support teammates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: