Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.25 - $27.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Virtual fitness classes
Paid Time Off
Employee Discounts
Job Description
Corpay is a leading global payment solutions company committed to delivering seamless, efficient, and secure financial services across various industries. Within Corpay, the Lodging division specializes in providing tailored solutions for clients in unique and specialized industries, such as shutdown projects, where exceptional service coordination is critical. Corpay is currently seeking a dedicated Client Services Project Coordinator to join its Lodging line of business located in Lexington, KY. This role is designed to uphold Corpay's reputation for superior client service by managing and overseeing the intricate details of lodging projects from start to finish. The Client Services Project Coordinator acts... Show More
Job Requirements
- high school diploma or GED
- previous customer service experience is preferred
- demonstrated communication and phone skills
- ability to take initiative and ownership of tasks
- skills in issue resolution
- negotiation and sales abilities
- ability to work within a team
- organizational skills
- detail oriented
- knowledge of Word, Excel, Outlook, and internet applications
Job Qualifications
- high school diploma or GED
- previous customer service experience of 1 to 3 years is preferred
- previous experience in the hospitality or retail industries is preferred
- excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, and issue ownership
- demonstrated skills with high-level issue resolution
- strong negotiation and sales abilities are required
- demonstrated ability to work in a team environment
- exceptional organizational skills and highly detail oriented
- demonstrated knowledge of Word, Excel, Outlook, and the Internet
Job Duties
- communicating professionally and effectively with clients and coworkers via phone and email to ensure consistency with company policies
- providing high-quality service to clients with minimal to no errors
- exhibiting and utilizing knowledge of the hotel industry, clients, and client industry
- identifying and resolving client and hotel issues daily, escalating concerns to respective parties
- addressing all system and e-mail messages and completing any needed additions, modifications, cancelations, coding changes, method of payment issues, rooming lists, etc
- managing rooming lists and changes related with minimal to no errors
- communicating effectively with all needed parties
- making a first attempt at resolving any hotel or client issue or concern which comes through requests as a message, or via any other form of communication
- working with hotels to facilitate detail accuracy throughout the project
- updating request status and the due time accordingly, reassigning requests if needed
- managing and maintaining all documentation, rooming lists, and close-out letters
- communicating to the hotels and clients effectively and efficiently
- calling and following up on outstanding requests before arrival
- exhibiting a high level of resourcefulness and utilizing all tools at hand
- exhibiting a strong level of teamwork, collaborating closely with the accounts assigned Account Manager and with your peers daily to ensure all client needs are met at the highest level
- attending all scheduled training, meetings, or other events as assigned by the supervisor
- consistently providing an unexpected level of service where even unspoken needs are met for our clients and guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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