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Client Services Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical Coverage
dental coverage
vision coverage
work/life resources
Retirement Savings Plans
Paid Time Off
Parental leave

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, dedicated to enriching and nourishing lives through innovative service solutions. With a commitment to operational excellence, quality, and customer satisfaction, Aramark partners with a diverse range of clients across multiple sectors including education, healthcare, business, and sports and entertainment. The company prides itself on fostering a culture of respect, integrity, and continuous improvement while delivering tailored solutions that meet the unique needs of each client. Aramark's reputation for excellence is built upon its strong leadership, dedicated teams, and comprehensive support systems that drive successful service outcomes.
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Job Requirements

  • Bachelor’s degree
  • Prior experience in food service, preferably in K-12 or student nutrition
  • Demonstrated leadership skills
  • Strong client service orientation
  • Experience managing budgets and controlling costs
  • Ability to lead and develop teams
  • Knowledge of safety and sanitation standards
  • Bilingual in Spanish preferred
  • Understanding of financial and operational performance metrics

Job Qualifications

  • Bachelor’s degree required
  • Prior K-12/Student Nutrition experience preferred in food service
  • Strong focus on client and customer service, entrepreneurship, and business growth
  • Proven experience leading through other managers
  • Bilingual (Spanish) preferred
  • Experience in financial controls, budget management, and product sales strategies
  • Experience in the service industry, contract services, or hospitality environment is essential

Job Duties

  • Lead, mentor, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance
  • Ensure services align with Aramark's Executional Framework
  • Coach employees to create shared understanding of goals and execution methods
  • Reward and recognize employees for performance
  • Ensure safety and sanitation standards are adhered to in all operations
  • Identify and respond to client needs, ensuring effective communication of operational progress
  • Adopt Aramark's processes and systems
  • Build revenue and manage the budget, including controlling costs related to food, beverage, and labor
  • Maintain and complete P&L statements
  • Achieve food and labor targets while managing resources to ensure quality and cost control within budget guidelines
  • Implement and maintain Aramark’s labor and food initiatives
  • Create value through efficient operations, cost controls, and profit management
  • Ensure full compliance with Operational Excellence fundamentals, including food and labor
  • Oversee operations related to production, distribution, and food service
  • Maintain a safe and healthy environment for clients, customers, and employees
  • Ensure compliance with applicable policies, rules, and regulations, including safety, health, and wage laws
  • Establish and maintain systems and procedures for food ordering, receiving, storing, preparing, and serving, as well as menu planning and development
  • Develop operational forecasts and explain variances
  • Coordinate and supervise unit personnel in production, merchandising, quality, cost control, labor management, and training
  • Recruit, hire, develop, and retain front-line team members
  • Conduct periodic inventory and maintain records in compliance with Aramark and regulatory standards
  • Interact with client management and maintain effective relationships
  • Participate in sales processes and contract negotiations

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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