Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
friendly work environment
Job Description
The Client Services Associate position is offered by a dynamic company committed to maintaining exceptional operational standards in its business service center environment. This role typically supports the smooth functioning of the office by handling mail services, supply management, and light maintenance tasks, making it essential for day-to-day activities and employee satisfaction. The company values professionalism, courtesy, and efficiency, ensuring their staff and clients receive the highest level of service consistently. The Client Services Associate reports directly to supervisory roles such as the Client Services Supervisor or Client Services Manager, emphasizing structured support and leadership oversight. The work schedule is... Show More
Job Requirements
- High school diploma or equivalent
- 1+ years of relevant experience preferred
- ability to work assigned work hours determined by manager
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- strong written and verbal communication skills
- knowledge or ability to learn computer-based systems used in the role
- professional appearance and attitude
- adherence to company policies and procedures
Job Qualifications
- High school diploma or equivalent
- 1+ years prior work experience preferred
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal communication skills
- current knowledge or ability to learn computer-based systems required for functions of position
- required to maintain an overall professional appearance and attitude
- adhere to all policies and procedures required
- strong verbal and written communication skills
- excellent customer service skills
- PC skills with MS Office Suite experience
- ability to handle multiple tasks simultaneously
- good organizational skills
- working knowledge of multi-function devices
- knowledge and understanding of shipping/receiving procedures
- ability to work independently and complete projects
- ability to determine correct method and packing material and validate packing slips for accuracy
Job Duties
- Provides 5-star customer service to all employees in all forms of communication
- receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software package
- manages outgoing mail/package transactions
- performs duties associated with shipping and receiving of materials
- notifies employees upon receipt of inbound deliveries
- distributes mail/packages to company personnel
- acts as point of contact for company personnel on mail/package inquiries
- performs daily key ops of convenience multi-function devices ensuring functionality and replenishment of toner/paper
- submits work orders for certain requests
- services and replenishes barista, pantry, conference, kitchen, or meetings areas
- performs meeting room and conference room setups
- may perform building occupant moves within assigned facilities
- performs light maintenance and cleaning duties as assigned
- maintains the Business Service Center area in a neat and orderly fashion
- monitors level of office supplies and replenishes and orders accordingly
- assists with copy/print orders and monitoring equipment functionality
- proactively seeks out additional work during downtime
- builds professional relationships with customers and other teams
- maintains professionalism and composure when interacting with all employees
- trains backup and provides guidance on policies and procedures
- determines what additional support is needed when handling sensitive inquiries
- provides exceptional customer service to client
- provides reception or concierge front of office coverage as needed
Job Qualifications
Experience
Mid Level (3-7 years)