Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
commuter transit and parking
supplemental life insurance
accident insurance
Critical Illness
hospital indemnity
legal program
Identity Theft Protection
pet discounts
Pet insurance
group home and auto insurance
Employee assistance program
short term disability
Life insurance
education discounts
401k with Matching
entertainment discounts
Paid Time Off
Job Description
SPS is an award-winning outsourcing solutions provider with a strong presence in more than 22 countries worldwide. Recognized as an employer of choice, SPS leverages Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, to deliver innovative and highly efficient services to its diverse clientele. Operating primarily in North America, SPS specializes in mailroom management—both physical and digital—as well as office services such as reception, lobby concierge, and conference room management. The company also offers leading-edge document processing services, catering to various sectors including banking, insurance, legal, higher education, advertising, and other professional services. Many of their clients are Fortune... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year experience in related field preferred
- ability to work assigned work hours determined by manager
- excellent organizational and time management skills
- analytical and problem-solving aptitude
- strong written and verbal communication skills
- ability to learn and use computer-based systems
- maintain professional appearance and attitude
- adhere to all company policies and procedures
- ability to lift or move packages weighing up to 40 lbs frequently
- capacity to perform physical activities such as walking, bending, kneeling, standing, or sitting for extended periods
- manual dexterity to operate office machinery
- ability to work independently and complete assigned tasks
Job Qualifications
- High school diploma or equivalent required
- 1+ years prior work experience preferred
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal communication skills
- current knowledge or ability to learn computer-based systems required for functions of position
- required to maintain an overall professional appearance and attitude
- adherence to all policies and procedures required
- strong verbal and written communication skills
- excellent customer service skills
- PC skills including MS Office suite experience
- ability to handle multiple tasks simultaneously
- good organizational skills
- working knowledge of multi-function devices
- knowledge and understanding of shipping/receiving procedures
- ability to work independently and complete projects
- ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials
Job Duties
- Provides 5-star customer service to all employees in all forms of communication
- receives inbound mail/packages and sorts incoming mail, inputs into chain of custody software package
- manages outgoing mail/package transactions
- performs duties associated with shipping and receiving of materials
- notifies employees upon receipt of inbound deliveries
- distributes mail/packages to company personnel
- acts as point of contact for company personnel on mail/package inquiries
- performs daily key operations of convenience multi-function devices ensuring functionality and replenishing toner/paper
- submits work orders for certain requests
- services and replenishes the barista, pantry, conference, kitchen, or meetings areas
- performs meeting room and conference room set ups
- may perform building occupant moves within assigned facilities
- performs light maintenance and cleaning duties as assigned
- maintains the Business Service Center area in a neat and orderly fashion
- monitors level of office supplies on the floor and replenishes and orders accordingly
- assists with copy/print orders and monitors the copy/print equipment for satisfactory functionality
- proactively seeks out additional work during downtime
- builds professional relationships with customers and other teams
- maintains professionalism and composure when interacting with all employees
- trains back-up staff and provides guidance on policies and procedures
- determines what additional support is needed when handling sensitive inquiries
- provides exceptional customer service to client
- provides reception or concierge front of office coverage as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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