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Client Services Assistant (Back-Up Reception/Floater)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $47,268.00 - $52,104.00
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Work Schedule

Standard Hours
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Benefits

CalPERS retirement plan
CalPERS medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Employer Paid Life Insurance
Paid vacation
sick leave
Employee Referral Reward program
Paid agency holidays
CalPERS 457 supplemental retirement plan
Bilingual language differential

Job Description

North Bay Regional Center (NBRC) is a respected nonprofit organization dedicated to supporting individuals with developmental disabilities and their families within the vibrant communities of Napa, Sonoma, and Solano counties in California. As one of the 21 Regional Centers across the state, NBRC proudly provides comprehensive advocacy, services, support, and care coordination aimed at empowering over 12,000 clients to live fulfilling and independent lives. The center collaborates with a diverse network of community-based organizations, agencies, and service providers to ensure culturally sensitive and individualized support, recognizing the broad geographical and ethnic diversity of the population it serves.

NBRC's missi... Show More

Job Requirements

  • Equivalent or graduation from high school
  • Three years of administrative or clerical experience
  • Or graduation from business school or other two-year post high school program and two years of administrative experience
  • Proficient in Microsoft 365 (Word, Outlook, Excel)
  • Ability to type 50 words per minute
  • Bilingual English/Spanish required
  • Ability to provide personal automobile transportation or equivalent reliable transportation
  • Primarily office-based in reception area

Job Qualifications

  • Graduation from high school or equivalent
  • Three years of administrative or clerical experience, or two years with a business school or related post-secondary education
  • Proficiency in Microsoft 365 applications including Word, Outlook, and Excel
  • Ability to type 50 words per minute
  • Bilingual English/Spanish fluency
  • Strong organizational and communication skills

Job Duties

  • Provide back-up reception coverage during breaks, meal periods, and absences
  • Serve as main contact for Spanish-speaking clients via phone and in-person
  • Manage incoming phone calls, greet visitors, and handle receipt of deliveries
  • Assist with case management team tasks such as data entry, scheduling, and document processing
  • Maintain tracking systems and ensure compliance with state and federal requirements
  • Enter Client Development Evaluation Reports (CDER) into the database
  • Support the Officer of the Day and complete purchasing and case file assembly duties

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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