VCA Animal Hospital

Client Service Representative

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $17.00
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Work Schedule

Day Shifts
Weekend Shifts
Fixed Shifts
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Benefits

employee pet discount
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) Plan
Paid Time Off
Paid voting time off
Continuing education opportunities
Annual scrub allowance
Opportunities for advancement

Job Description

VCA Angel Animal Hospital is a distinguished veterinary practice located in Flower Mound, TX, known for its exceptional care and advanced veterinary services. This elite small animal clinic specializes in the treatment of canine, feline, and select small mammalian exotic pets such as ferrets, rabbits, and hedgehogs. The hospital utilizes cutting-edge technology, including state-of-the-art rehabilitative services that are rare within the Dallas-Fort Worth area, underscoring its commitment to providing comprehensive veterinary care. The team at VCA Angel Animal Hospital combines compassionate, high-quality veterinary medicine with an unparalleled level of client service and personal attention, ensuring that each pet and pet... Show More

Job Requirements

  • High school diploma
  • 2+ years in client service related field
  • Ability to lift 40 lbs
  • Ability to walk, bend, stand and reach constantly during an 8-hour day
  • Willing to work long, irregular hours including Saturdays
  • Must be available to close at least 2 days Monday - Friday
  • Prefer candidates available for evening shifts
  • Must be a team player and willing to cross-train in every hospital department
  • Ability to maintain accurate medical and financial records

Job Qualifications

  • High school diploma
  • 2+ years in client service related field
  • 1+ veterinary hospital or animal healthcare experience preferred
  • Strong desire and passion to help and build relationships with clients and patients
  • Excellent verbal, written, phone, and interpersonal skills
  • Strong organization and time management skills
  • Flexibility to work in an ever-changing environment
  • Common sense, compassion, and desire to learn
  • Critical thinking and multi-tasking
  • Must be friendly, outgoing, and a team player
  • Good computer knowledge
  • Honesty, integrity, and a positive attitude

Job Duties

  • Greet visitors, answer telephones, and guide clients and their pets to exam rooms
  • Schedule and confirm appointments
  • Place outbound calls for follow-ups and prospective client outreach
  • Present and explain fees, including processing payments
  • Recommend, select, and obtain products and services, including prescriptions
  • Answer questions regarding products, services, and general animal care
  • Manage medical records, charts, reports, and correspondence
  • Maintain hospital cleanliness, including removal of animal waste

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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