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Client Service Excellence Representative - RS

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $52,000.00 - $67,500.00
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Work Schedule

Standard Hours
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Benefits

performance-based bonuses
Merit increases
Company bonuses
Milestone rewards
fully remote work
training resources
Licensing exam voucher

Job Description

Vanguard is a leading investment management company renowned for its client-first mentality and commitment to empowering investors. Established with a mission to stand for all investors, treat them fairly, and provide them with the best chances for investment success, Vanguard has built a reputation for integrity, innovation, and exceptional service. The company focuses on the long-term financial well-being of its clients, striving to transform lives through top-tier products and services. With a global presence extending from Malvern to Melbourne, Vanguard continually evolves to meet the dynamic needs of investors in today's complex financial landscape.

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Job Requirements

  • Obtain Securities Industry Essentials (SIE) license before start date
  • Work fully remotely from within the state of Utah
  • Meet licensing requirements determined by Compliance
  • Be willing to register in all US states and territories if required
  • Have strong communication and problem-solving skills
  • Maintain a learner’s attitude with continuous knowledge-building
  • No visa sponsorship offered for this position

Job Qualifications

  • High school, associate degree, or bachelor’s degree
  • 3+ years of customer-facing and/or inbound phone experience
  • Strong interpersonal and client relationship management skills
  • Demonstrated ability to take initiative and accountability for client outcomes
  • Desire for stability and building a long-term client service career
  • Series 7 and 63 regulatory license and/or registration required
  • Passion for helping others and continuity in professional growth

Job Duties

  • Partner with clients via inbound phone calls to assist with financial inquiries
  • Lead with empathy and an owner’s mindset to solve problems and provide solutions
  • Identify and resolve client issues related to their accounts
  • Collaborate with internal departments on strategic initiatives
  • Help uncover client needs and ensure timely, accurate responses
  • Maintain accurate client records and documentation
  • Continuously improve client and crew experience through feedback and teamwork

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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