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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,000.00 - $67,500.00
Work Schedule
Standard Hours
Benefits
performance-based bonuses
Merit increases
Company bonuses
Milestone rewards
fully remote work
training resources
Licensing exam voucher
Job Description
Vanguard is a leading investment management company renowned for its client-first mentality and commitment to empowering investors. Established with a mission to stand for all investors, treat them fairly, and provide them with the best chances for investment success, Vanguard has built a reputation for integrity, innovation, and exceptional service. The company focuses on the long-term financial well-being of its clients, striving to transform lives through top-tier products and services. With a global presence extending from Malvern to Melbourne, Vanguard continually evolves to meet the dynamic needs of investors in today's complex financial landscape.
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Job Requirements
- Obtain Securities Industry Essentials (SIE) license before start date
- Work fully remotely from within the state of Utah
- Meet licensing requirements determined by Compliance
- Be willing to register in all US states and territories if required
- Have strong communication and problem-solving skills
- Maintain a learner’s attitude with continuous knowledge-building
- No visa sponsorship offered for this position
Job Qualifications
- High school, associate degree, or bachelor’s degree
- 3+ years of customer-facing and/or inbound phone experience
- Strong interpersonal and client relationship management skills
- Demonstrated ability to take initiative and accountability for client outcomes
- Desire for stability and building a long-term client service career
- Series 7 and 63 regulatory license and/or registration required
- Passion for helping others and continuity in professional growth
Job Duties
- Partner with clients via inbound phone calls to assist with financial inquiries
- Lead with empathy and an owner’s mindset to solve problems and provide solutions
- Identify and resolve client issues related to their accounts
- Collaborate with internal departments on strategic initiatives
- Help uncover client needs and ensure timely, accurate responses
- Maintain accurate client records and documentation
- Continuously improve client and crew experience through feedback and teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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