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SPS-North America

Client Service Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.50 - $15.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Health savings account
commuter transit and parking benefits
supplemental life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
legal program
Identity Theft Protection
pet discounts
Pet insurance
group home and auto insurance
Employee assistance program
Short term disability insurance
Life insurance
education discounts
401k with Matching
entertainment discounts
Paid Time Off

Job Description

SPS is a renowned global provider of outsourcing solutions specializing in Intelligent Automation, including Artificial Intelligence (AI) and Robotic Process Automation (RPA), operating in more than 22 countries worldwide. With a strong presence in North America, SPS delivers a wide array of services such as Mailroom Management--both physical and digital--Office Services including Reception, Lobby Concierge, Conference Room Management, and advanced Document Processing Services utilizing cutting-edge technologies. Serving diverse industries like banking, insurance, legal, higher education, advertising, and other professional services, SPS caters to a client base that includes many Fortune 500 companies. The company prides itself on offering a high-quality... Show More

Job Requirements

  • High school diploma or equivalent
  • prior experience in office or mailroom services preferred
  • ability to provide excellent customer service
  • able to operate office equipment including copiers and multi-function devices
  • capable of performing light maintenance and cleaning
  • good communication skills
  • ability to manage multiple responsibilities simultaneously

Job Qualifications

  • High school diploma or equivalent
  • prior experience in office services or mailroom operations preferred
  • strong customer service and communication skills
  • ability to operate multi-function office equipment
  • attention to detail and organizational skills
  • ability to handle multiple tasks efficiently
  • basic computer proficiency
  • teamwork and collaboration skills

Job Duties

  • Provides 5-star customer service to all employees in all forms of communication
  • receives inbound mail and packages and sorts incoming mail and inputs into chain of custody software
  • manages outgoing mail and package transactions
  • performs duties associated with shipping and receiving of materials
  • notifies employees upon receipt of inbound deliveries
  • distributes mail and packages to company personnel
  • acts as point of contact for company personnel on mail and package inquiries
  • performs daily key operations of convenience multi-function devices ensuring functionality and replenishing toner and paper
  • submits work orders for certain requests
  • services and replenishes barista, pantry, conference, kitchen, or meeting areas
  • performs meeting room, conference room, and event space setups
  • performs building occupant moves within assigned facilities
  • performs light maintenance and cleaning duties as assigned
  • maintains the Business Service Center area in a neat and orderly fashion
  • monitors level of office and pantry supplies and replenishes and orders accordingly
  • assists with copy and print orders and monitors the copy and print equipment for satisfactory functionality
  • proactively seeks out additional work during downtime

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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