Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Free medical coverage
short-term disability
Life insurance
401(k) employer match
Paid Time Off
Equity opportunities
Job Description
Playbook is a dynamic and innovative company dedicated to transforming the workplace experience by delivering exceptional service solutions across various client locations nationwide. As a leader in creating inspiring office environments, Playbook focuses on people-centric operations that not only function efficiently but also enhance the overall tenant and client experience. With a commitment to excellence and a culture that values diversity and inclusion, Playbook is expanding its team to support its rapid growth and deliver top-tier service to clients in multiple major cities across the United States including New York City, San Francisco, Houston, and Atlanta. The company offers competitive... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 5+ years of relevant operational experience
- 3+ years of team management experience
- Proven ability to manage client relationships and multiple stakeholders
- Experience with budget management and financial reporting
- Willingness to travel 25-50%
- Strong communication and leadership skills
- Ability to work in a fast-paced, dynamic environment
Job Qualifications
- 5+ years of experience in operations, hospitality, facilities, or client services preferably in a multi-site or field management role
- At least 3 years of experience managing full-time team members with demonstrated ability to motivate and lead high-performing teams
- Experience serving as the primary point of contact for multiple client stakeholders across various locations and time zones
- Experience managing budgets, interpreting P&L reports, and creating and presenting operational and financial reports
- Familiarity with or passion to learn about the commercial real estate ecosystem including key stakeholders and landlord priorities
Job Duties
- Oversee and inspire host teams including experience directors, event managers, and fitness team members across multiple client locations
- Ensure seamless daily operations that meet both company standards and client expectations
- Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement
- Partner with the People Team to hire top talent and deliver exceptional onboarding experiences
- Act as the primary operational contact for client stakeholders, building strong relationships through consistent communication and proactive issue resolution
- Track and analyze key performance indicators across all sites to measure success and identify areas for improvement
- Lead the rollout of new initiatives, policies, and operational enhancements to drive consistency and excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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