Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Medical Coverage
short-term disability
Life insurance
401(k) employer match
Equity opportunity
Paid Time Off
Professional Development
Job Description
Playbook is a nationally recognized company specializing in elevating the workplace experience through exceptional service delivery and innovative operational solutions. Operating in the commercial real estate and hospitality sectors, Playbook focuses on transforming office environments to become more inspiring and functional spaces for tenants and clients alike. With multiple client locations nationwide, Playbook prides itself on fostering a dynamic, inclusive culture centered on core values that guide every interaction among team members, customers, and stakeholders. As a rapidly growing company, Playbook is committed to excellence, cultural fit, and continuous improvement in all aspects of its operations.
This role, reportin... Show More
This role, reportin... Show More
Job Requirements
- Five plus years of experience in operations, hospitality, facilities, or client services preferably in multi-site or field management roles
- Minimum three years managing full-time team members
- Experience managing client relationships across various locations and time zones
- Proven ability to interpret budgets and P and L reports
- Willingness to travel 25 to 50 percent
- Ability to work in NYC, San Francisco, Houston, or Atlanta
- Commitment to represent company brand and values professionally
- Strong organizational and leadership skills
Job Qualifications
- Bachelor’s degree or equivalent experience
- Five plus years of experience in operations, hospitality, facilities, or client services
- Minimum three years managing full-time teams with leadership skills
- Experience serving as primary operational contact for multiple client stakeholders
- Proficiency in budget management and financial reporting
- Familiarity with commercial real estate ecosystem or willingness to learn
- Strong communication and interpersonal skills
- Ability to lead strategic initiatives and implement process improvements
Job Duties
- Oversee and inspire host teams including experience directors, event managers, and fitness team members across multiple client locations
- Ensure seamless daily operations that meet company standards and client expectations
- Conduct regular site visits and virtual check-ins to maintain service quality and team engagement
- Partner with People Team to hire top talent and ensure exceptional onboarding
- Act as primary operational contact for client stakeholders, building trust-based relationships
- Identify and escalate potential risks, service gaps, or concerns
- Track and analyze key performance indicators across all sites
- Prepare and deliver monthly and quarterly operational updates
- Leverage data and client feedback for continuous improvement strategies
- Lead rollout of new initiatives, policies, and operational enhancements
- Ensure adherence to standard operating procedures, brand guidelines, and compliance requirements
- Collaborate with cross-functional teams to optimize performance and enhance client experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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