Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $112,000.00 - $123,000.00
Work Schedule
Standard Hours
Benefits
Free employee medical coverage
FREE Short-Term Disability
free life insurance
401(k) employer match
Equity opportunities
Paid Time Off
Professional Development
Job Description
Playbook is a leading company dedicated to transforming the workplace experience by providing exceptional hospitality and operational services across multiple client locations nationwide. As a company deeply rooted in the commercial real estate ecosystem, Playbook partners with office building landlords, property managers, and asset managers to create inspiring, functional spaces that foster community, engagement, and productivity. With a mission to reshape how office environments serve their occupants, Playbook leverages a team of highly skilled hosts, event managers, and fitness specialists to deliver consistent, high-quality service that enhances tenant satisfaction and supports client goals. The company is headquartered across various key... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 5+ years of relevant experience in operations or related field
- 3+ years of team management experience
- Willingness to travel 25-50% to client locations
- Strong analytical and reporting skills
- Experience with budget management and P&L interpretation
- Excellent interpersonal and communication skills
- Ability to work across multiple time zones
- Passion for the commercial real estate sector
Job Qualifications
- Minimum of 5 years experience in operations, hospitality, facilities, or client services preferably in a multi-site or field management role
- At least 3 years experience managing full-time team members with demonstrated leadership skills
- Proven track record as primary point of contact for multiple client stakeholders across various locations and time zones
- Experience managing budgets, interpreting profit and loss reports, and creating operational and financial summaries
- Familiarity with or passion to learn about the commercial real estate ecosystem including stakeholders like asset management, leasing, property managers, facilities, and security
- Excellent client relationship management skills with a client-centric approach
- Strong communication skills with the ability to lead meetings and manage customer lifecycles
- Strategic thinker with data-driven decision-making capabilities
- Exceptional leadership and coaching abilities with experience supporting high-performing teams
- Highly organized with the ability to manage multiple tasks and projects in a fast-paced environment
Job Duties
- Oversee and inspire host teams including experience directors, event managers, and fitness team members across multiple client locations
- Ensure seamless daily operations that meet both company standards and client expectations
- Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement
- Act as the primary operational contact for client stakeholders at each location, building strong trust-based relationships
- Identify and escalate potential risks or service gaps to the Strategic Advisor to ensure client satisfaction
- Track and analyze key performance indicators across all sites, preparing monthly and quarterly operational updates
- Lead rollout of new initiatives, policies, and operational enhancements while ensuring strict adherence to standard operating procedures, brand guidelines, and compliance requirements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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