Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $112,000.00 - $123,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
short-term disability
Life insurance
401(k) employer match
Equity opportunity
Paid Time Off
Employee medical coverage
Job Description
Playbook is a dynamic company that specializes in transforming workplace experiences across numerous client locations nationwide. Dedicated to enhancing how office spaces function, Playbook combines innovation with a client-centric approach to deliver exceptional service solutions that inspire and elevate daily operations in commercial real estate environments. With a proven track record of exponential growth and a commitment to fostering a vibrant, inclusive culture, the company stands as a leader in its industry, continually shaping the future of workplace engagement. Playbook’s operational model is centered around people-first philosophies, ensuring that each site operates with excellence and that employee and client satisfaction... Show More
Job Requirements
- 5+ years of experience in operations, hospitality, facilities, or client services
- At least 3 years of experience managing full-time team members
- Experience as the primary contact for multiple client stakeholders
- Ability to manage budgets and interpret P&L reports
- Willingness to travel 25-50%
- Familiarity with commercial real estate stakeholders and landlord priorities
- Strong communication and leadership skills
Job Qualifications
- 5+ years of experience in operations, hospitality, facilities, or client services preferably in a multi-site or field management role
- At least 3 years of experience managing full-time team members with demonstrated ability to motivate and lead high-performing teams
- Experience serving as the primary point of contact for multiple client stakeholders across various locations and time zones
- Experience managing budgets, interpreting P&L reports, and creating operational and financial reports summarizing key metrics and trends
- Familiarity with or passion to learn about the commercial real estate ecosystem including key stakeholders such as asset management, leasing, property managers, facilities, and security
- Demonstrated client-centric mindset with ability to prioritize partner needs and foster long-term relationships
- Exceptional communication skills including scheduling and leading client meetings and ensuring alignment
- Strong leadership and coaching abilities with a proven record of managing high-performing teams
- Highly organized with capability to manage multiple tasks, projects, and resources in a fast-paced startup environment
Job Duties
- Oversee and inspire host teams including experience directors, event managers, and fitness team members across multiple client locations
- Ensure seamless daily operations that meet both company standards and client expectations
- Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement
- Partner with the People Team to hire top talent and deliver exceptional onboarding experiences
- Act as the primary operational contact for client stakeholders at each location, building strong, trust-based relationships through consistent communication and proactive issue resolution
- Identify potential risks, service gaps, or concerns and escalate them to the Strategic Advisor to ensure client satisfaction and long-term partnership success
- Track and analyze key performance indicators across all sites to measure success and identify areas for improvement
- Prepare and deliver monthly and quarterly operational updates for both internal teams and external stakeholders
- Lead the rollout of new initiatives, policies, and operational enhancements across host teams to drive consistency and excellence
- Ensure strict adherence to standard operating procedures, brand guidelines, and compliance requirements
- Collaborate closely with cross-functional teams to optimize performance and elevate the overall client and tenant experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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