Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Job Description
Tutu School is a distinctive and charming collection of boutique ballet schools established in 2008 with the mission to ignite creativity and joy among young dancers. With more than 100 locations spread across the United States and Canada, Tutu School is dedicated to fostering a nurturing environment where children from six months to eight years old can fully engage both their imaginations and their physical abilities. The curriculum is thoughtfully designed not only to teach age-appropriate motor skills and the fundamental principles of ballet but also to immerse students in the world of classical music and iconic ballet stories, enriching... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or client-facing roles
- Proficiency with communication platforms such as email and phone
- Basic understanding of CRM software and marketing tools
- Strong organizational skills
- Ability to work independently and as part of a team
- Flexibility to work a hybrid schedule with occasional weekends
- Excellent communication skills
- Ability to manage multiple tasks efficiently
Job Qualifications
- Ballet or dance experience is a plus but not required
- Strong written and verbal communication skills with a warm, friendly, and professional tone
- Highly organized with exceptional attention to detail
- Experience with CRMs, email marketing tools, or workflow systems preferred
- Ability to multitask, problem-solve, and remain calm under pressure
- Social media familiarity, particularly in community management
- Customer service experience and a passion for elevating the client journey
- Proactive, resourceful, and committed to a 'make it right' mentality
Job Duties
- Serve as a primary point of contact for clients via email, phone calls, and text messages
- Maintain the Tutu tone communication approach with a focus on 100% client satisfaction
- Manage and track communication workflows to ensure all client touchpoints are executed appropriately
- Oversee CRM organization, data accuracy, and contact management
- Create, schedule, and follow up on communication campaigns including emails, reminders, and automations
- Assist with studio marketing initiatives including sending marketing emails, texts, and distributing other materials
- Monitor and respond to all Google Reviews in a timely, brand-appropriate manner
- Monitor and respond to direct messages, comments, and community interactions across social platforms
- Assist with securing teacher substitute coverage while maintaining strong communication between team members
- Maintain high-level cross-department communication to ensure smooth daily operations
- Help maintain studio inventory, merchandising, and ordering supplies
- Achieve set metrics and sales goals related to phone calls and response times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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