Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Gym membership
Professional development assistance
Job Description
Livingston International is a leading provider of customs brokerage, international trade consulting, compliance, and freight forwarding services with a strong presence at over 90 key border crossings, seaports, airports, and strategic locations across North America, Europe, and Asia. With a robust workforce of more than 3,000 employees, Livingston supports complex cross-border trade and logistics for a broad range of clients, offering innovative services that help businesses navigate the challenging landscape of global commerce efficiently and compliantly.
Livingston's commitment to excellence is evident through its fast-paced and collaborative work environment where employees are encouraged to grow their careers and deepen th... Show More
Livingston's commitment to excellence is evident through its fast-paced and collaborative work environment where employees are encouraged to grow their careers and deepen th... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years related experience
- Working towards or completion of Certified Customs Specialist designation
- Strong communication skills
- Proficiency in Microsoft Office applications
- Ability to handle large volumes and meet tight deadlines
- Attention to detail and organizational skills
- Ability to work professionally with clients and carriers
- Knowledge of company policies and procedures
- Ability to make decisions within authorized limitations
Job Qualifications
- High school diploma or GED
- Minimum 3 years of related experience in customs brokerage or international trade
- Working towards or successful completion of Certified Customs Specialist (CCS) designation or equivalent
- Strong knowledge of customs regulations and import/export compliance
- Proficient with Microsoft Word and Excel
- Excellent oral and written communication skills
- Strong organizational skills with attention to detail
- Ability to analyze data and solve problems effectively
- Client-service oriented with strong interpersonal skills
- Ability to manage multiple priorities and meet deadlines
- Knowledge of electronic data interchange (EDI) systems preferred
- Ability to work independently and as part of a team
Job Duties
- Build and maintain excellent direct working relationship with the client and/or carriers provides day to day contact and support
- Prioritize and complete work according to client's needs demands customs requirements and Livingston standards for release conditions and ensure compliance
- Create and proactively maintain the client tariff database ensuring all associated system maintenance files information associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing Update information as necessary
- Verify documentation for release conditions compliance and rating compliance e g free trade certificates
- Create maintain and adhere to client Standard Operating Procedures SOPs and Exceptions to Standard Procedures ESPs
- Identify opportunities to improve service delivery operational productivity and relationships within North American Brokerage operations
- Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base including auditing work completed by Release Pool or the NSC in Air/Sea locations
- Provide support guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels non-Air/Sea locations only
- Escalate items for additional resolutions or return entries to release team members and recommend corrective actions
- Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments Key in shipment information for EDI release rating and billing ensuring that all mandatory fields are completed and accurate
- In a professional manner work directly with and contact clients/carriers to obtain missing documentation information and/or instructions
- Works directly with Customs and PGA's as necessary
- Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information
- Responsible to conduct documented internal audit
- Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team
- Participate fully with other team members in the day-to-day operations of the team including setting priorities organizing and scheduling work coordinating with others problem-solving and decision-making participating in meetings and handling special projects
- Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing
- Keep abreast of new systems developments
- Perform other related duties as assigned by management
- Adhere to established policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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