Client Experience Team Lead - Receptionist & Mail
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
The hiring company is a well-established organization that values operational excellence and efficient departmental coordination. It operates within an environment requiring precise management of its mail, receptionist, and related clerical operations, ensuring smooth flow of communication and service delivery within the facility. As a company committed to robust internal coordination and high standards of service, it places a strong emphasis on leadership, compliance with company policies, and maintaining safety and organizational standards throughout its premises.
The Team Leader/Mail/Receptionist role is a critical multi-faceted position designed to oversee and support daily operations within the mail and receptionist departments of the compan... Show More
The Team Leader/Mail/Receptionist role is a critical multi-faceted position designed to oversee and support daily operations within the mail and receptionist departments of the compan... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of relevant production and clerical experience
- Previous leadership experience
- Ability to train and supervise staff
- Strong communication skills
- Proficient in Microsoft Office
- Ability to maintain security protocols
- Capability to monitor and document workflow and performance
- Willingness to provide backup support during absences
- Attention to detail and organizational skills
Job Qualifications
- High school diploma or equivalent
- Previous leadership experience
- 1-3 years of production or clerical experience
- Willingness to provide backup support during absences
- Proficiency in Microsoft Office applications
- Strong written and verbal communication skills
- Proficient analytical, decision-making, and problem-solving skills
- Excellent interpersonal and relationship-building skills
- Strong prioritizing and time management skills
Job Duties
- Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency
- Communicate directly with clients and/or client personnel on the status of requests and inquiries under the direction of the Manager
- Ensure regular inventory audits are performed and escalate discrepancies
- Complete production and quality assurance reports as required
- Train new staff and provide ongoing coaching and counseling with Manager assistance
- Delegate and direct daily workflow, monitor performance and attendance, and submit documentation for disciplinary actions
- Manage receipt, retrieval, and delivery of requested files and containers within Service Level Agreements
- Ensure safety protocols and building security are adhered to
- Receive and record all packages from vendors and postal service
- Coordinate mail pick-up and delivery within the building
- Maintain detailed records and metrics of items received and delivered
- Process incoming and outgoing mail
- Greet and direct visitors, issue visitor badges and maintain reception security
- Maintain a safe and clean reception area
- Document and communicate team actions and irregularities
- Accomplish related results to support team efforts
- Prepare materials including metering and addressing for distribution
- Prepare daily outgoing shipments using computerized systems
- Perform housekeeping duties to maintain a safe working environment
- Maintain logs and reporting documentation as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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