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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Health savings account
Disability insurance
401(k) with Company Match
Job Description
FlyUSA is a premier private aviation company recognized for redefining the private aviation experience through exceptional service and attention to detail. Operating in Clearwater, Florida, FlyUSA strives to provide a seamless and luxurious travel experience that goes beyond simply flying passengers from one destination to another. With a reputation as leaders in the private aviation industry, the company places great emphasis on creating memorable journeys and ensuring every client receives personalized and attentive service. FlyUSA caters primarily to VIP and high-net-worth clients, understanding their unique needs and preferences to deliver bespoke travel solutions.
The Client Experience Specialist role... Show More
The Client Experience Specialist role... Show More
Job Requirements
- At least 2 years of experience in luxury customer service or client-facing roles, ideally within aviation, hospitality, or similar industries
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Keen attention to detail
- Proficiency with CRM or similar client management systems
- Flexibility to work evenings, weekends, and holidays based on trip requirements
Job Qualifications
- Experience in luxury customer service or client-facing roles within aviation, hospitality, or related high-end industries
- Excellent verbal and written communication skills
- Strong problem-solving abilities to address unique client needs
- Proven attention to detail to ensure flawless service
- Proficiency with CRM systems or similar tools for client management
- Ability to work flexible hours including evenings, weekends, and holidays
- Preferred experience in private aviation or luxury travel services
- Event planning or coordinating bespoke travel arrangements
- Proficiency in additional languages is a plus
Job Duties
- Serve as the main point of contact for clients, building and maintaining strong, long-term relationships through exceptional service
- Anticipate client needs and preferences, ensuring that every aspect of their travel experience is tailored to their specific desires and requirements
- Address client concerns and resolve issues swiftly, ensuring a seamless and positive experience from start to finish
- Work closely with flight operations, maintenance, and ground staff to ensure smooth coordination and exceptional service delivery
- Assist in planning and coordinating any special requests or bespoke arrangements, including catering, transportation, and on-ground services
- Gather client feedback to continuously improve service delivery and identify opportunities for further enhancement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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