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Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $40,000.00 - $75,600.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Health Insurance
401(k) 5% Match
Disability insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Loan repayment program
Opportunities for advancement
Vision Insurance
Job Description
Unum is a leading global provider of employee benefits solutions, renowned for its commitment to helping employees thrive through comprehensive service offerings. With over 10,000 employees supporting more than 39 million customers worldwide, Unum operates as a Fortune 500 company with headquarters in Chattanooga, Tennessee and significant international offices in Ireland, Poland, and the UK. In addition to its headquarters, Unum maintains major U.S. operations in Portland, Maine, Baton Rouge, Louisiana, and more than 35 field offices spread across the country. Colonial Life, a division of the Unum Group headquartered in Columbia, South Carolina, extends Unum’s reach through over 40... Show More
Job Requirements
- Bachelor's degree preferred or equivalent
- Minimum of 3 years customer service experience
- Understanding of broker, agent, and plan administrator marketplace
- Critical thinking and strategic orientation
- Ability to make discretionary and individualized decisions
- Capacity to operate urgently in a fast-paced service environment
- Strong interpersonal and negotiation skills
- Excellent written and verbal communication skills
- Leadership in mentoring and training
- Analytical and problem-solving capabilities
- Effective organizational communication skills
- Ability to handle pressure and manage complex workloads
- Adaptability to changing business priorities
- Commitment to process improvements
- Consistency in performance accuracy and speed
- Willingness to work extended hours and evenings
Job Qualifications
- Bachelor's degree preferred or equivalent
- Experienced customer service professional with 3+ years
- Solid understanding of brokers, agents, and plan administrators' challenges
- Demonstrated critical thinking and a strategic mindset
- Ability to make discretionary decisions with discretion
- Strong interpersonal, negotiation, and communication skills
- Leadership experience supporting team members
- Strong analytical, critical thinking, and problem-solving skills
- Ability to interact effectively at all organizational levels
- Proven capability to work under pressure with shifting priorities
- Embraces and leads change to improve processes
- Consistency in accuracy, speed, and quality of work
- Supports extended hours including evening shifts as needed
Job Duties
- Engage in education to retain deep and broad knowledge of voluntary benefits and group administration
- Attain and retain specific subject matter expertise for designated service support
- Meet individual goals with a focus on team results
- Provide mentor, coaching, and training support to team members and partners
- Make discretionary and exception decisions based on records and circumstances
- Advocate for digital tool adoption among clients, agents, and brokers
- Develop and build strong relationships with plan administrators, brokers, and internal partners
- Serve as a dedicated resource for select brokers, agents, and plan administrators
- Promote capabilities by aligning customer needs with offerings
- Anticipate and adjust service expectations based on evolving needs
- Achieve high customer satisfaction in ongoing administration
- Research, evaluate, and respond to service issues using advanced problem-solving
- Partner with field through escalation of growth and at-risk indicators
- Demonstrate proactive customer intimacy and educate on digital assets
- Establish strong partnerships with relevant departments
- Support change initiatives to improve workflow and reduce costs
- Identify trends and create preventative solutions
- Perform special projects and initiatives as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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