You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $122,485.00 - $172,920.00
Work Schedule
Standard Hours
Job Description
Tiffany & Co. is a globally renowned luxury jeweler and accessories house, founded in 1837 by Charles Lewis Tiffany in New York City. Steeped in a rich history and tradition, Tiffany & Co. represents more than just fine jewelry; it symbolizes love, craftsmanship, innovation, and joy that transcend generations. As a prestigious brand, Tiffany & Co. has been a pioneer in the art of fine jewelry for nearly two centuries, recognized for its inventiveness and exceptional quality. The company’s commitment to excellence, heritage, optimism, and possibility allows it to continually set benchmarks in luxury jewelry design and client experience worldwide.... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years of experience in luxury hospitality or client service
- Proven leadership or management experience
- Strong network within the luxury hotel and fine dining industries in Southern California
- Demonstrated ability to manage and lead a high-performing team
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and Canva
- Multi-lingual abilities preferred, especially French or Mandarin
- Strong relationship management skills with high-net-worth individuals
- Ability to handle confidential matters with professionalism
- Availability to work flexible hours as needed
- Ability to work independently and collaboratively
- Exceptional organizational and time management skills
Job Qualifications
- At least 5 years of progressive experience in luxury hospitality or high-end client servicing
- Previous experience in a leadership or managerial role is highly preferred
- Multi-lingual profiles are strongly preferred, French or Mandarin strongly preferred
- Strong existing relationships with luxury hotels and restaurants, both domestically and globally
- Proven experience working with VIC clients
- Demonstrates strong communication and administrative skills, including proficiency in Microsoft Office and Canva
- Exceptional communication skills, both verbal and written
- Proven experience in networking and relationship building within the Southern California luxury landscape
- Possess expertise in event and catering management
- Proficiency in coordinating high-end car service companies and travel arrangements
- Demonstrated ability to create detailed, personalized itineraries
- Strong aptitude for creating memorable bespoke experiences
- Meticulous attention to detail and a commitment to perfection
- Superior organizational and time management skills
- Entrepreneurial mindset, with the ability to be flexible and work independently
- Possess a strong commitment to team collaboration and fostering a positive team environment
- Strong sense of urgency and ability to thrive in a fast-paced luxury retail environment
Job Duties
- Lead and manage a high-performing team of Client Experience Coordinator and Ambassadors by setting clear, elevated expectations and service standards across all client experience initiatives
- Collaborate closely with the Commercial team to align strategies and champion a client-centric approach, empowering Client Advisors to deliver a hospitality-driven clienteling experience
- Engage in all clienteling activities in partnership with the Client Development and Commercial Team
- Champion a client-first culture by reinforcing confidentiality and professionalism, ensuring all client interactions are elevated and aligned with brand expectations
- Serve as the primary escalation point for sensitive or complex client matters, guiding the team through conflict resolution with a focus on maintaining exceptional client and Client Advisor relationships
- Ensure team members appropriately handle client discovery with intentional, personalized outreach to understand client preferences and expectations
- Provide regular feedback and coaching to team members and conduct performance conversations regularly
- Serve as the primary liaison between the Blue Box Café and the store, ensuring seamless communication and coordination
- Provide the highest level of client service to clientele, particularly to VIC clients and Executive Committee team members, orchestrating elevated experiences in collaboration with all functional teams
- Provide in-depth Tiffany & Co. history, product information, and servicing offerings
- Offer top-tier knowledge of the Southern California general area, making special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation for clientele, ensuring unique and memorable moments are created
- Proactively research the Southern California market to identify new businesses for potential partnerships to enhance and elevate client touchpoints
- Cultivate and maintain strong relationships with top hospitality organizations, luxury hotels, and high-end restaurants in the Southern California area
- Develop and manage exclusive experiences for high-net-worth clients during their visits to South Coast Plaza
- Oversee scheduling and optimization of multiple private spaces within, including in the Blue Box Cafe and salon spaces
- Analyze and share client feedback shared to Store Director
- Ensure the space and environment is welcoming, well-organized, and aligned with Tiffany & Co.'s brand image and level of standards at all times
- Manage and resolve any escalated client concerns, addressing situations in a timely manner to ensure swift and satisfactory resolutions
- Act as a primary liaison between sales managers, client advisors, and functional departments and branch stores to fulfill clients’ needs seamlessly
- Ensure effective communication between all departments to guarantee smooth execution of client experience programming
- Partner with the Store Director and Commercial Director to establish and maintain standards for client hosting moments
- Coordinate and execute client events designed to engage existing clients and attract new clientelle
- Provide leadership with internal tours of the store
- Lead the training of in-store Client Experiences and protocols for new employees
- Monitor and evaluate the overall client experience, coaching and training the team to continuously improve service standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All