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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k Match
Paid Time Off
Job Description
Allied is a dynamic company committed to delivering exceptional client service across various business units. Known for a robust portfolio, Allied nurtures a professional environment that promotes from within, reflecting the company's dedication to employee development and career growth. The organization offers a comprehensive compensation package that includes competitive medical, dental, and vision insurance benefits, plus 100 percent company-paid life and disability coverage, generous 401k matching, and three weeks of paid time off by the end of the first year. Allied values diversity and inclusion, ensuring all qualified candidates receive consideration regardless of race, color, religion, sex, sexual orientation, gender... Show More
Job Requirements
- high school diploma or GED required
- 1-2 years of relevant experience preferred
- strong communication skills both verbal and written
- resourceful, assertive, detail-oriented, and highly self-motivated
- ability to work independently and take ownership of client relationships
- effective organizational abilities
- adaptability to change
- proactive and able to find problems before they occur
Job Qualifications
- 1-2 years of relevant experience preferred
- strong communication skills both verbal and written
- resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs
- ability to work independently and take ownership of client relationships
- effective organizational abilities including task prioritization
- adaptability to change and ability to work both independently and in teams
- proactive problem identification and root cause analysis ability
- high school diploma or GED required
- associate's degree or vocational or technical school degree preferred
Job Duties
- Serve as the primary point of contact for clients
- maintain consistent contact to maximize client service and satisfaction to improve overall client experience
- handle incoming calls at a professional level
- manage and escalate any client impacts to field and internal loan servicing teams
- coach clients in best practices and product specific nuances
- instruct clients on how to utilize company sites to provide additional support
- effectively and professionally present information to clients and internal staff
- participate in service calls to review new or ongoing service expectations
- maintain client specific business rules
- ensure internal business units are informed of changes
- ownership of communication to prevent escalations
- analyze loan level indicators for overall awareness and issue prevention
- provide strategic guidance to optimize product performance and improve overall client experience
- process and resolve client and field requests according to compliance, report and insurance processing, loan status updates, and verification events
- obtain and interpret data to create and present the client story
- review and analyze reporting for client portfolio
- work directly with management to implement process changes
- maintain quality standards to reduce premium loss
- process quick issue requests that coincide with state requirements
- navigate and decipher information provided in process definition, lender maintenance, and reports on demand
- mentor fellow co-workers upon management request
- assist with assigned projects as needed
- multitask while navigating within environments of multiple systems
- ensure resolution of significant issues through coordination and collaboration with cross-functional teams
- provide corrective action to resolve loan or set up discrepancies
- prepare and distribute communication to client and stakeholders
- research issues quickly and thoroughly to develop clear messaging based on data and facts
- present information effectively to client and internal teams
- mature critical thinking and analysis capabilities
- evaluate information, identify key issues and formulate conclusions based on sound, practical judgement, experience, and common sense
- capture the voice of the client
- collaborate with internal business units to alleviate recurrence of identified issues
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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