Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
team environment
flexible scheduling
Job Description
It's A Secret Med Spa is an elite medical spa with locations nationwide that is dedicated to empowering individuals by enhancing their natural beauty through advanced treatments such as high-performance injectables, laser therapies, and a wide range of aesthetic services. Known for its commitment to excellence and customer satisfaction, the company has cultivated a reputation as a premier destination for those seeking innovative, effective, and personalized beauty solutions in a welcoming and professional environment. Their mission focuses on making clients feel unstoppable in their everyday lives by helping them look and feel their best, fostering confidence and well-being on a... Show More
Job Requirements
- Previous customer service experience
- Flexible schedule with the ability to work weekends
- Previous experience working in a med spa or medical office preferred
- Excellent written and verbal communication skills
- Ability to communicate with proper etiquette
- Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative
- Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
- Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
- Must maintain a high level of integrity with a strong ethical foundation
- Must have sound judgment, problem solving, and decision-making skills
- Must be able to sit or stand for long periods of time
- Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
- Must have a working knowledge of Microsoft applications
- Bilingual preference given
- Other duties as assigned
Job Qualifications
- Previous customer service experience
- Excellent written and verbal communication skills
- Ability to communicate with proper etiquette
- Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative
- Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
- Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
- Must maintain a high level of integrity with a strong ethical foundation
- Must have sound judgment, problem solving, and decision-making skills
- Must have a working knowledge of Microsoft applications
- Bilingual preference given
Job Duties
- Warmly greeting clients in person and over the phone
- Providing basic knowledge and education about our wide variety of services
- Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
- Maintain a clean and professional environment throughout the facility
- Assist providers and managers with client scheduling and maintaining the appointment books
- Comply with all company policies and procedures to ensure streamlined processes within the location
- Ensure POS system is managed effectively and accurately with all client appointment and employee information added
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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