Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
Brightway Insurance, established in 2008, is one of the largest privately-owned property and casualty insurance distribution companies in the United States. With over 350 agencies spanning 38 states and managing more than $1.4 billion in annual premiums, Brightway Insurance is a leader in the insurance distribution industry. The company operates a unique franchise model that empowers agents to prioritize sales while Brightway handles essential back-office operations such as carrier relations, licensing, and marketing support. This innovative approach enables agents to concentrate on building strong client relationships and increasing sales efficiently.
The role of a Client Concierge at Brightway Insuran... Show More
The role of a Client Concierge at Brightway Insuran... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles preferred
- Strong communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and stay organized
- Willingness to obtain a 4-40 Customer Representative license if not already possessed
Job Qualifications
- High school diploma or equivalent
- College degree preferred
- Previous experience in customer service, insurance, or administrative roles is advantageous
- Strong communication, organizational, and multitasking abilities
- Proficiency in Microsoft Office Suite and CRM software
- Possession of a 4-40 Customer Representative license is preferred or willingness to obtain one
Job Duties
- Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services
- Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing
- Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions
- Maintain organized client records, process paperwork, and manage scheduling to support agency operations
- Follow up with clients to ensure satisfaction and encourage policy renewals and referrals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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