Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Flexible
Benefits
competitive pay
Holiday pay
Vacation pay
401k investment opportunities
Advancement opportunities
Work-life balance
Supportive team environment
Job Description
Mr. Handyman and HM Remodeling are reputable franchise businesses that specialize in home repair, remodeling, and maintenance services with a strong presence in the South Bend area. Known for delivering exceptional service and quality workmanship, they have earned a commendable reputation under their "Done Right Promise," which emphasizes commitment to quality, professionalism, and customer satisfaction. The company prides itself on not just being a service provider but a trusted partner in home maintenance, offering reliable solutions that meet diverse customer needs. Mr. Handyman fosters a work culture that prioritizes teamwork, customer-centric approaches, and continuous improvement, making it an excellent place... Show More
Job Requirements
- Live within South Bend area
- Minimum 5 years construction industry experience
- Ability to multitask effectively
- Strong problem-solving skills
- Professional communication skills
- Previous experience with answering service or dispatcher role
- Computer skills with Microsoft Office
- Friendly and outgoing demeanor
- Self-starter attitude
Job Qualifications
- Previous experience in answering service or dispatching
- Construction or handyman industry experience
- Computer proficiency including Microsoft Office
- Strong organizational and multitasking skills
- Excellent professional communication skills and phone etiquette
- Problem-solving abilities
- Friendly and outgoing personality
Job Duties
- Answering customer phone calls and assisting with job bookings
- Scheduling and routing technicians efficiently
- Managing inbound and outbound customer communications
- Guiding customers through their projects and setting realistic expectations
- Delivering a great customer experience consistent with the Mr. Handyman Way
- Organizing work and managing daily schedules for service professionals
- Collaborating with office and field teams to optimize service delivery
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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