Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Paid Time Off
Paid sick leave
Paid holidays
401(k) Plan
Life insurance
Disability insurance
employee discount
Job Description
FASHIONPHILE is a pioneering company dedicated to transforming the ultra-luxury fashion experience through sustainable practices. By specializing in luxury re-commerce, FASHIONPHILE not only extends the life cycle of high-end fashion products but also makes these coveted items more accessible to a diverse range of customers. The company is striving to become the world’s most sought-after brand in luxury resale, setting new standards for quality, authenticity, and customer satisfaction. FASHIONPHILE firmly believes that its team members are the backbone of this ambitious mission, valuing diversity in people, perspectives, and products. This inclusive approach fosters creativity and innovation, crucial elements in delivering... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in luxury retail or e-commerce
- Strong communication skills, both verbal and written
- Ability to work flexible hours including weekends, holidays, and evenings
- Ability to remain calm and professional under pressure
- Competency with e-commerce platforms and digital communication tools
- Willingness to work onsite in Atlanta, GA
- Customer-focused attitude with attention to detail
- Ability to handle multiple tasks simultaneously
- Prior experience with luxury goods or fashion industry is a plus
Job Qualifications
- A customer-first mindset with strong understanding of luxury service expectations
- Excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally
- A team player who values collaboration, but is also comfortable working independently
- Ability to multitask, prioritize and manage time effectively
- Individuals who are open to receiving feedback and are always willing to learn
- Strong proficiency in working with e-commerce platforms and navigating websites
- Ability to de-escalate, demonstrate discretion, and resolve stressful situations, maintaining a calm and professional demeanor with frustrated customers
- Ability to work on-site with flexible shifts, including weekends, holidays, and evenings
- Nice to have: prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools
- Nice to have: experience in luxury customer service, e-commerce, or high-end retail
Job Duties
- Deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on our offerings, policies, and the luxury resale market
- Handling inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support
- De-escalating dissatisfied customers professionally while offering solutions and support
- Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings
- Document client interactions with precision, contributing to our database and helping refine our client experience strategy
- Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone
- Personalize service through follow-ups, thoughtful notes, and tracking client needs
- Conduct client outreach in support of our Save-a-Sale program, Partner Program, and other client retention and loyalty-based initiatives
- Acting as a brand ambassador, ensuring every interaction reflects FASHIONPHILE’s luxury and re-commerce values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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