Client Concierge

West Jordan, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

Paid Time Off

Paid sick leave

Paid holidays

401(k) retirement plan

Life insurance

long term disability insurance

employee discount

Job Description

FASHIONPHILE is a pioneering company in the ultra-luxury fashion industry, specializing in luxury re-commerce to offer sustainable alternatives that extend the lifecycle of high-end fashion products. This innovative business model allows the brand to make exclusive designer items more accessible to a diverse and discerning clientele. Founded with a mission to become the world’s most sought-after brand in luxury re-commerce, FASHIONPHILE combines sustainability with style, transforming the way luxury goods are bought and sold. They achieve this through both physical and digital omni-channel experiences, creating seamless interactions that bridge in-person service with online convenience. FASHIONPHILE values diversity and inclusivity in... Show More

Job Requirements

high school diploma or equivalent
prior customer service experience preferred
excellent communication skills
ability to work flexible hours including weekends and holidays
strong problem-solving skills
proficiency with e-commerce platforms
ability to remain calm under pressure
willingness to learn and accept feedback
comfortable with on-site work
previous experience with luxury products is a plus

Job Qualifications

a customer-first mindset with strong understanding of luxury service expectations
excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally
a team player who values collaboration, but is also comfortable working independently
ability to multitask, prioritize and manage time effectively
individuals who are open to receiving feedback and are always willing to learn
strong proficiency in working with e-commerce platforms and navigating websites
ability to de-escalate, demonstrate discretion, and resolve stressful situations, maintaining a calm and professional demeanor with frustrated customers
ability to work on-site with flexible shifts, including weekends, holidays, and evenings
nice to have: prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools
nice to have: experience in luxury customer service, e-commerce, or high-end retail

Job Duties

deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on our offerings, policies, and the luxury resale market
handling inbound (95 percent) and outbound (5 percent) customer interactions via phone, chat, and email, delivering luxury-level support
de-escalating dissatisfied customers professionally while offering solutions and support
collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings
document client interactions with precision, contributing to our database and helping refine our client experience strategy
maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone
conduct client outreach in support of our Save-a-Sale program, Partner Program, and other client retention and loyalty-based initiatives
acting as a brand ambassador, ensuring every interaction reflects FASHIONPHILE’s luxury and re-commerce values

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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