Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $29.00 - $30.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a specialized division of FLIK Hospitality Group, which operates under the larger Compass Group USA umbrella. The company is focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies that often deal with temporary contracts, Rapport is committed to fostering long-term career development for its ambassadors. This means employees enjoy comprehensive benefits while working directly with Rapport. The company invests significantly in each ambassador with personalized training and development programs, ensuring that every team member has the tools and skills to grow professionally and attain their career aspirations.
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Job Requirements
- High school diploma or equivalent
- Two to three years experience in client service or reception
- Basic computer proficiency
- Ability to stand for extended periods
- Strong interpersonal and communication skills
- Ability to multitask and work under pressure
- Willingness to adhere to uniform and grooming standards
- Availability to work flexible schedules
Job Qualifications
- Two to three years experience in client service or reception within hospitality or corporate environment
- Excellent listening and oral communication skills
- Basic computer skills and knowledge of office equipment
- Ability to work under pressure and multitask in a public environment
- Genuine sense of hospitality with commitment to Platinum Service Standard
- Punctual, dependable and dedicated to operational excellence
- Discreet, ethical and committed to confidentiality
- Professional approach with ownership and responsibility mindset
Job Duties
- Greet visitors and clients with a smile and stand as they get on the floor
- Direct and/or escort clients to designated meeting room
- Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities
- Work closely with Conference Center team on overall execution of events
- Handle on-floor conference room activities, manage reservations system and advise staff of changes
- Conduct opening and closing walkthroughs when business requires
- Assist with coat check and luggage
- Assist in conference room readiness inspections to determine proper event materials
- Prepare daily agendas and print daily packets for meetings
- Expedite all requests to send packaged materials back to clients
- Minor booking of meetings/events in EMS and follow protocol for confirmations and no show management
- Answer telephones in a friendly and professional manner, take messages and transfer calls
- Register visitors for meetings/events
- Provide hospitality services including way-finding and amenities information
- Stand during peak business hours and when greeting guests
- Communicate requests to internal support departments
- Understand and execute emergency procedures
- Adhere to uniform and grooming policies
- Maintain neat appearance of the Reception area
- Troubleshoot requests and situations for guests and members
- Assist with coverage in other locations as needed
- Prepare and submit daily reports
- Participate in meetings
- Abide by "20 Second Rule" and notify manager on duty of occurrences
- Take on additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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