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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $17.84 - $21.86
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
HSA/FSA
Life insurance
401(k) retirement savings plan
Paid Time Off
voluntary benefits
family planning support
Professional development programs
Employee assistance program
Wellness Program
Commuter Benefits
Student loan refinancing discounts
Job Description
MOOV Health & Wellness is a pioneering health and wellness center located in Los Angeles, California, committed to helping individuals outpace aging through a personalized and physician-guided approach. MOOV offers innovative solutions that support physical, mental, and emotional health, unlocking each member's fullest potential. By embracing a proactive wellness philosophy, MOOV aims to create a vibrant community of individuals dedicated to living fully and thriving at every age. The center delivers a concierge-level experience that melds cutting-edge treatment options with tailored wellness programs designed to enhance quality of life and wellbeing.
The role of Client Care Coordinator at ... Show More
The role of Client Care Coordinator at ... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum two years experience in medspa, medical office, luxury retail, or high-touch sales environment
- Proven sales experience with ability to close packages and memberships
- Previous customer-facing experience
- Technological literacy with digital and virtual care platforms
- Interest in health, wellness, and fitness
- Ability to work flexible hours including evenings and weekends
- Preferred certifications in Lifestyle Medicine, Functional Medicine, Integrative Medicine
- Preferred training in Procedure Medical Aesthetics
- Experience in MedSpa, health and wellness preferred
- Excellent verbal and written communication skills
- Strong customer service orientation
- Exceptional organizational and time management skills
- Attention to detail and accurate record keeping
- Numerical aptitude
- Ability to meet business goals consistently
- Self-motivated and proactive
- Flexibility and adaptability
- Operates with integrity, honesty, and transparency
- Knowledge of skin care products and health and safety regulations
- Commitment to personal and professional growth
- Emotional intelligence and conflict management skills
Job Qualifications
- High school diploma or GED equivalent
- Minimum two years experience in medspa, medical office, luxury retail, or high-touch sales environment
- Proven sales experience with ability to close packages and memberships
- Previous customer-facing experience
- Technological literacy with digital and virtual care platforms
- Interest in health, wellness, and fitness
- Excellent verbal and written communication skills
- Strong customer service orientation
- Exceptional organizational and time management skills
- Attention to detail with ability to maintain accurate records
- Numerical aptitude
- Ability to meet business goals consistently
- Self-motivated and proactive
- Flexibility and adaptability in a dynamic environment
- Operates with integrity, honesty, and transparency
- Strong knowledge of current skin care products and practices
- Knowledge of health and safety regulations
- Commitment to personal and professional growth
- Emotional intelligence with conflict resolution skills
Job Duties
- Welcome members and guests into the facility ensuring warm, genuine, and efficient first interactions
- Answer patient and client inquiries promptly and politely while documenting appropriately
- Educate members on benefits of each service
- Provide smooth startup for members on scheduled equipment or services
- Maintain operations by following policies and reporting needed changes
- Accurately document appointments, notes, and sales
- Process payments, retail, memberships, and package sales correctly
- Maintain confidentiality and HIPAA compliance
- Assist with daily reports, sales tracking, and front desk metrics
- Assist clients with questions about retail products
- Serve as expert concierge, preempt clients' needs and provide education
- Verify consent and intake forms ensuring seamless handoff to clinical staff
- Coordinate treatment flow to minimize wait times
- Assist in daily center operations including opening and closing
- Educate clients on MOOV services, wellness programs, and treatment benefits
- Convert consultations into booked services and packages
- Recommend add-ons, upgrades, and complementary treatments
- Promote memberships, prepaid packages, and wellness plans
- Follow up with leads, missed opportunities, and post-treatment check-ins
- Track sales performance and work toward monthly revenue goals
- Send test kits, equipment, documents to clients as directed
- Support clients in understanding treatment plans and protocols
- Reinforce provider recommendations to increase adherence
- Schedule follow-up visits and ongoing care plans
- Build long-term client relationships through communication
- Act as liaison between providers, nurses, and clients for care continuity
- Meet or exceed monthly sales and conversion goals
- Participate in promotional events and community outreach
- Collect customer testimonials and success stories
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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