Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Equity incentive plan
Paid Time Off
Paid on-site training
Job Description
FOREVER Digitization is a renowned company specializing in providing the highest quality digitization services for old videotapes, film reels, and photos. Located just outside of Green Bay in Hobart, WI, FOREVER Digitization operates a state-of-the-art facility where a dedicated team carefully digitizes hundreds of thousands of precious memories each year. The company combines expert media digitization services with innovative web, desktop, and mobile applications that offer guaranteed cloud storage, creative tools for photo books and prints, and comprehensive support through a community of passionate FOREVER Ambassadors. These Ambassadors play a pivotal role in helping clients celebrate and preserve their stories... Show More
Job Requirements
- High school diploma or equivalent
- Relevant customer service experience
- Ability to use Zendesk or similar CRM tools
- Proficiency with computers and smartphones
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to multi-task and manage time effectively
- Reliable internet connection if working remotely
Job Qualifications
- Customer-facing experience in a tech environment via phone, email, chat, or social media
- Solid understanding of computer and smartphone technologies
- Excellent communication, organization, and multitasking skills
- Positive, empathetic, and customer-focused attitude
- Adaptability and proactive approach to client support
- Strong critical thinking and problem-solving skills
- Willingness to learn and grow within the company
Job Duties
- Provide concierge level customer service via phone, email, and chat
- Assist clients with routine questions and complex issues related to FOREVER's products and services
- Accurately document client interactions using Zendesk or similar tools
- Collaborate with cross-functional teams to improve client experience
- Participate in usability testing for web, mobile, and desktop platforms
- Offer expert support across web, mobile (Android/iOS), and desktop applications (Artisan and Historian)
- Maintain a positive and empathetic attitude towards clients
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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