Client Access Representatives - Customer Service (Springfield, Republic, & More)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.00
Benefits
Paid Time Off
top-notch training
career mobility
Welcoming, warm, supportive work culture
Job Description
Burrell Behavioral Health is a leading provider of behavioral and community mental health services, specializing in a wide range of care to support individuals and families across Southwest Missouri. With multiple clinic locations including Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more, Burrell Behavioral Health is dedicated to making a meaningful impact on the lives of those they serve. The organization operates various specialized clinics such as Psychiatry Clinics, Substance Use Disorder Detox Centers, Rapid Access Units, Behavioral Crisis Centers, and Youth Focus Clinics, among others. This diverse network ensures comprehensive behavioral health resources and support are accessible across the... Show More
Job Requirements
- A high school diploma or equivalent
- Previous customer service experience is preferred
- Proficiency in Microsoft Office Suite
- Strong computer skills
- Excellent typing skills
- Exceptional organizational skills
Job Qualifications
- A high school diploma or equivalent
- Previous customer service experience preferred
- Proficiency in Microsoft Office Suite
- Strong computer skills
- Excellent typing skills
- Exceptional organizational skills
Job Duties
- Provide exceptional customer service to all clients, staff, and leadership team members
- Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
- Schedule and reschedule client appointments as needed
- Complete client intake paperwork accurately and efficiently
- Collect client cost shares for appointments
- Work with providers to manage cancellation lists and reschedules
- Maintain and update provider cancellation lists
- Accurately complete daily deposit logs
- Scan documents into client charts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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