Clerk III Info Desk 50% - Guest Services - North Liberty - (Expired Job)
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Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid vacation
sick leave
Health Insurance
Dental Insurance
Life insurance
Disability insurance
retirement plans
Job Description
University of Iowa Health Care - North Liberty Medical Center is a cutting-edge healthcare facility that serves as the hub for UI Health Care's nationally recognized Orthopedics service line. This state-of-the-art, 469,000-square-foot campus is designed to provide comprehensive, coordinated, and accessible care across outpatient, inpatient, and surgical settings. Beyond exceptional orthopedic services, the center features a full-service community imaging center, extensive laboratory services, physical therapy, a retail pharmacy, an emergency department, and various supportive healthcare services. The facility is carefully designed to offer an excellent experience for both patients and staff while supporting excellence in clinical care, education, and research,... Show More
Job Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training equivalent to two years of full-time employment
Job Qualifications
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training equivalent to two years of full-time employment
- Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area
- Knowledge of institutional and unit policies, processes, and forms
- Knowledge of proper format, grammar, spelling, punctuation, and capitalization
- Skill in utilizing computer software packages and online systems
- Skill in operating office equipment
- Ability to communicate effectively with staff, students, and the public
- Ability to follow oral and written instructions and apply institutional and other policies accurately
- Ability to gather, evaluate, and display data in appropriate format and keep accurate records
- Ability to exercise functional supervision over employees
- Ability to organize and prioritize multiple tasks
Job Duties
- Provide excellent customer service to patients, families, guests, and staff, maintaining a positive and professional attitude at all times
- Provide information, directions, and assistance for patients and guests on the telephone and in person
- Provide service recovery when needed, assessing the situation, and ensuring service excellence initiatives are met
- Answer phone calls and provide appropriate responses, following customer service standards
- Make and transfer phone calls to appropriate parties when necessary
- Respect dignity and privacy of all patients and guests, carefully observing privacy encounter directives
- Maintain confidentiality in accordance with UIHC and HIPAA guidelines
- Provide wheelchair assistance when needed, promoting safety
- Arrange patient and guest transport requests via the transport module in Epic
- Accurately coordinate deliveries to the desk, logging items and contacting appropriate departments in a timely manner, following proper protocols
- Maintain, record, and monitor Lost and Found items, utilizing the databases
- Field inquiries, research items, and contact owners
- Comply with UIHC and Guest Services cash handling policies and procedures
- Provide information on all parking options
- Process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions
- Skillfully navigate computer software including Epic, CVPS (for valet), Lost & Found program, Microsoft Office, MICROS (for the cash register) and operate office equipment
- Have a working knowledge of Rossi Guest House Lodging Program (UIHC), Valet and Patient Transport operations, and Concierge Services operations with possible cross-training to cover those areas
- Follow all safety protocols, and have conversations regarding visitor guidelines when necessary
- Provide guidance for inquiries related to medical records, billing and other departments as needed
- Coordinate incoming/outgoing medical records and requests
- Arrange interpreters when needed, utilizing the Globo iPad technology
- Complete required compliances and training
- Serve as dispatcher for patient transports, fielding phone calls and requests and managing Transport Command Center within EPIC
- Maintain professional work ethic while working independently or with a team
- Maintain a neat and clean work environment
- Perform other projects and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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