Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $20.25
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
The Iowa Health Care Department of Guest Services is a dedicated division within University of Iowa Health Care, focused on creating a welcoming and supportive environment for patients, families, and guests visiting the hospital. Known for its commitment to excellence in patient care, UI Health Care is a highly respected academic medical center that combines expertise in healthcare, research, and education to offer comprehensive services to its community. The department plays a vital role in enhancing patient experiences by providing assistance and information through multiple Information Desk locations across the facility, ensuring that visitors and patients can navigate the healthcare... Show More
Job Requirements
- related clerical office experience or education equivalent to two years of full-time employment
- experience with public contact and customer service
- skills in cash handling
- ability to perform in a fast-paced environment demonstrating service excellence
- good communication, attention to detail, and multi-tasking skills
- ability to demonstrate professional presence
- proficiency in using computer software and office equipment
- ability to remain stationary for periods of time
Job Qualifications
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training equivalent to two years of full-time employment
- experience with public contact and customer service
- skill in cash handling
- ability to demonstrate exceptional service excellence in a fast-paced environment
- strong communication, attention to detail, and multi-tasking skills
- professional presence
- proficiency in computer software and basic office equipment operation
- ability to remain in a stationary position for extended periods
Job Duties
- Provide excellent customer service to patients, families, guests, and staff, maintaining a positive and professional attitude at all times
- utilize excellent communication skills to provide information, directions, and assistance for patients and guests both on the telephone and in person
- provide service recovery when needed, assessing situations and ensuring service excellence initiatives are met
- answer phone calls, providing appropriate responses and transferring calls to the correct parties
- respect dignity and privacy of all patients and guests, observing privacy encounter directives
- maintain confidentiality in accordance with UI Health Care and HIPAA guidelines
- provide wheelchair assistance when needed, promoting safety
- arrange patient and guest transport requests via the transport module in Epic
- accurately coordinate deliveries to the desk, logging items and contacting appropriate departments promptly
- maintain, record, and monitor Lost and Found items utilizing databases, field inquiries, research items, and contact owners
- comply with UI Health Care and Guest Services cash handling policies and procedures
- provide information on all parking options
- process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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