Job Overview
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
flexible scheduling
Professional training
Job Description
Our establishment is a distinguished hotel committed to providing exceptional hospitality experiences. As a prominent player in the hotel industry, we pride ourselves on delivering top-notch services to guests seeking comfort, luxury, and memorable stays. Our hotel offers a welcoming atmosphere combined with modern amenities, ensuring that every guest's visit is unique and enjoyable. We are dedicated to maintaining high standards of customer service and guest satisfaction, which has earned us a strong reputation in the market. Our team members are valued for their professionalism, attention to detail, and commitment to creating lasting impressions for our guests.
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Job Requirements
- Minimum age of 21 years
- One year hotel front desk experience
- Able to effectively communicate in English in both written and verbal forms
- Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
- Proficiency of computer software including Outlook MS Word Excel and PowerPoint and office equipment such as telephone copier and fax machine
- Excellent organizational skills to function effectively under time constraints and within established deadlines with attention to detail
- Effective listening abilities with strong judgment skills
- Knowledge of accommodations room capacities and amenities
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- Maintain a professional neat and well-groomed appearance adhering to company standards
Job Qualifications
- Minimum age of 21 years
- One year hotel front desk experience
- Ability to effectively communicate in English both written and verbal
- Perception and awareness of individual needs with the ability to handle situations calmly and professionally
- Proficiency in computer software including Outlook MS Word Excel and PowerPoint as well as office equipment including telephone copier and fax machine
- Excellent organizational skills to function effectively under time constraints with attention to detail
- Effective listening abilities with strong judgment skills
- Knowledge of accommodations room capacities and amenities
- Excellent customer service and interpersonal skills to communicate effectively with all business contacts
- Maintain professional neat and well-groomed appearance adhering to company standards
- One year face to-face guest service experience preferred
- Previous experience working in a similar setting preferred
- Experience in cash handling and credit cards preferred
- Experience in sales preferred
Job Duties
- Welcome guests to the property providing memorable service anticipate guest needs and respond to and resolve guest complaints
- Deliver seamless and professional experience managing early and late property arrivals departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with promotions
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted collect payments handle cash and credit transactions and balance all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys promoting security privacy and confidentiality of all guests providing a relaxing and hassle-free experience
- Perform all other job-related duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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