Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Zachry Hotels is a renowned hospitality company based in San Antonio, Texas, specializing in the development, management, and ownership of hospitality assets. With a rich history and proven leadership in the hotel industry, Zachry Hotels is committed to delivering extraordinary service that caters to the unique needs of each market and its guests. The company’s approach combines strategic development of new hotel properties with the thoughtful renovation of existing ones and the profitable operation of managed assets. Zachry Hotels places a strong emphasis on core values such as integrity, accountability, and family-like care for clients, business partners, and team members.... Show More
Job Requirements
- High school diploma or equivalent
- 3 - 5 years of experience in luxury hotel concierge or guest relations
- Proficiency in hotel management software
- Membership or pursuit of Les Clefs d'Or preferred
- Excellent communication skills
- Ability to handle multiple tasks efficiently
- Fluency in English
- Availability to work flexible hours including weekends and holidays
- Strong knowledge of local attractions and services
- Professional demeanor and discretion with guest information
Job Qualifications
- 3 - 5 years in a luxury hotel concierge, guest relations, or front office role
- Membership in Les Clefs d'Or strongly preferred or actively pursuing membership
- Excellent communication and interpersonal skills
- Strong local knowledge of restaurants, culture, entertainment, and special events
- Ability to multitask in a fast-paced luxury environment
- Proficiency in hotel systems (PEP, HotSOS)
- Fluency in English
- additional languages are an asset
- Warm, confident, and professional presence
- Strong organizational skills and attention to detail
- Commitment to excellence and continuous improvement
Job Duties
- Provide warm, professional greetings and maintain an active presence in the lobby
- Develop bespoke guest itineraries including restaurants, cultural attractions, transportation, entertainment, and wellness experiences
- Handle guest requests with efficiency, discretion, and genuine care
- Secure reservations using professional networks and local partnerships
- Offer expert recommendations and insider access to premium venues and services
- Coordinate transportation services (chauffeur, limousine, airport transfers)
- Manage guest deliveries, amenities, luggage assistance, and VIP setups
- Maintain concierge logs, reports, and databases with accuracy
- Collaborate closely with Guest Experience, Bell Team, Housekeeping, Security, and other departments
- Address guest concerns with diplomacy, tact, and professionalism
- Provide creative alternatives when services or reservations are limited
- Perform any other duties as assigned by management including tasks that support overall guest satisfaction, departmental operations, and the hotel's standards of excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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