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Liberty Mutual Insurance logo

Claim Resolution Specialist, Personal Property

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $65,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule

Job Description

Liberty Mutual is a leading global insurance company committed to providing innovative and reliable insurance solutions to individuals and businesses. With a rich history of stability and growth, Liberty Mutual focuses on creating a work environment where employees feel valued and supported. The company emphasizes a culture of inclusion, professional development, and comprehensive employee benefits. It has established itself as a trusted name in the insurance industry by prioritizing integrity, customer service, and community impact. Liberty Mutual is dedicated to fostering a diverse workforce that reflects the communities it serves, ensuring that every employee can thrive and contribute meaningfully to... Show More

Job Requirements

  • High school diploma or equivalent
  • Relevant claims handling experience preferred
  • Strong communication skills
  • Ability to work independently
  • Good negotiation and analytical skills
  • Customer service orientation
  • Willingness to attend mandatory training and product seminars
  • Capacity to obtain necessary licenses
  • Flexibility to assist with catastrophe duty when required

Job Qualifications

  • Strong written and oral communications skills
  • Good interpersonal, analytical and negotiation skills
  • Effective negotiation skills
  • Customer service experience preferred
  • Knowledge of coverages within various homeowner policies
  • Ability to independently manage workload and exercise good judgment
  • Experience in interior design, electronics, appliances, antiques, clothing and furniture retail preferred
  • Bachelor’s degree or equivalent experience
  • Ability to obtain proper licensing as required
  • Completion of advanced property training

Job Duties

  • Manages, investigates and resolves assigned property contents claims under limited supervision
  • Compiles and values inventory of damaged/lost contents associated with property claims
  • Provides policyholders with quality customer service
  • Assists claims representatives with in-person inspection and policyholder contact when necessary
  • Handles claims involving personal property losses including large loss scenarios
  • Collaborates with large loss adjusters for scheduling, inventorying, adjustment and relocation assistance
  • Performs on-site inventory inspections with specific detail capture to provide accurate pricing to policyholders

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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