Evolution Hospitality

Citizen Hotel Autograph Collection - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $22.40
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

The Citizen Hotel, Autograph Collection, located in Sacramento, is a refined 4-star hotel renowned for its blend of historical charm and modern luxury. This property features a vibrant fitness center, a sophisticated bar, and an esteemed restaurant, creating a welcoming environment for both leisure and business travelers. With proximity to notable attractions such as the California State Railroad Museum and Crocker Art Museum, guests enjoy a culturally enriching stay complemented by exceptional service and comfortable accommodations. Each guest room is thoughtfully appointed with a desk, television, and private bathroom, while breakfast offerings include both continental and à la carte options,... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Excellent customer service skills
  • Ability to communicate clearly and professionally
  • Strong organizational skills
  • Ability to multitask and work under pressure

Job Qualifications

  • High school diploma or equivalent
  • Experience in hotel or related hospitality field preferred
  • Proficiency with hotel management software
  • Familiarity with Microsoft Office suite
  • Strong communication and interpersonal skills
  • Ability to multitask and problem solve in a fast-paced environment

Job Duties

  • Welcome guests warmly and efficiently check them in and out
  • Respond promptly to guest inquiries and provide high-quality customer service
  • Manage reservations and update booking systems accurately
  • Coordinate with housekeeping and maintenance teams to resolve guest requests and issues
  • Handle cash and credit transactions with precision
  • Maintain the cleanliness and organization of the front desk area
  • Communicate clearly and effectively with guests and team members

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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