Cicis Shift Leader

Columbus, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $10.75 - $13.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

flexible scheduling

Job Description

Cicis Pizza is a prominent pizza buffet restaurant chain known for its all-you-can-eat pizza, pasta, salad, and dessert offerings. With over 420 locations spread across 32 states in the United States, Cicis Pizza has built a strong presence in the casual dining industry. The company is committed to providing high-quality food and excellent customer service, creating a welcoming atmosphere for families and guests who enjoy diverse flavors and fresh ingredients. As a growing brand, Cicis Pizza continuously seeks talented individuals dedicated to upholding the company’s standards and ensuring outstanding guest experiences at every location.

We are currently seeking motivated and capable Shift Leaders to join our team. The Shift Leader role is essential in driving the successful operations of a Cicis Pizza restaurant during their assigned shifts. This position involves overseeing and directing daily activities within the restaurant, managing staff performance, and maintaining compliance with company policies and operational guidelines. The role demands a strong focus on delivering top-notch food quality, exceptional guest interactions, and seamless coordination across all areas of the restaurant. Shift Leaders act as the frontline supervisors, responsible for maintaining high standards in product preparation, customer service, cleanliness, safety, and overall restaurant functionality.

As a Shift Leader at Cicis Pizza, you will play a pivotal role in coaching and leading a team, ensuring that members are well-trained and motivated to exceed guest expectations. The position requires exemplary operational skills, including proficiency with POS systems, inventory management, cash handling, and adherence to safety protocols. Shift Leaders are expected to foster an energetic, fun, and team-oriented work environment while promoting consistent brand quality and guest satisfaction.

Additionally, this is a non-exempt, hourly employment opportunity that may require working long or variable hours, including nights, weekends, and unscheduled shifts to meet business needs. Candidates must be at least 18 years old, possess reliable transportation, and be able to handle multi-tasking in a fast-paced environment. Bilingual skills are valued in certain markets to better serve diverse customer bases. Employment at Cicis Pizza is contingent upon successful background verification, and the company participates in the E-Verify program ensuring compliance with employment eligibility requirements.

Overall, joining Cicis Pizza as a Shift Leader means becoming part of a nationwide brand committed to growth, quality, and creating memorable dining experiences. This role offers the opportunity to develop leadership and operational expertise within the restaurant industry, contributing directly to the success of the company and the satisfaction of its guests.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant
Ability to lead a team during a shift with no supervision
Employment is contingent upon satisfactory results of a background check
Must be willing to comply with company policies
Must be able to work with phones and computers
Non-exempt, hourly position

Job Qualifications

High school diploma or equivalent
Previous experience in a supervisory or leadership role in the restaurant or hospitality industry preferred
Strong communication and interpersonal skills
Ability to lead, motivate and train a team
Proficiency with point of sale (POS) systems and basic computer skills
Ability to handle customer concerns professionally and promptly
Knowledge of food safety and sanitation standards
Ability to maintain quality and operational standards consistently
Flexibility to work varied shifts including nights and weekends
Bilingual skills in certain markets preferred
Ability to work effectively in a fast-paced, team-oriented environment

Job Duties

Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for guests and ensuring each product meets Cicis standards and reflects the guest's order
Professionally and promptly respond to all guest concerns or issues
Solicit guest feedback, share feedback with team, and use feedback to improve operations and build brand loyalty
Communicate, train and promote quality standards to team members by utilizing all available tools including the Cicis Operations Manual and Team Member Handbook
Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed guest expectations, ensure compliance with uniform and appearance standards, and coach for improved performance
Ensure team is quality and guest focused and build an atmosphere of teamwork, energy and fun
Contribute to sales goals by providing prompt and friendly guest service
build sales through team member product training and sales execution
Contribute to overall profit goals by effectively utilizing the POS and other systems
Execute cash management duties
Assist in the management of inventory levels using the company's systems and guidelines to minimize waste and loss
Manage company's assets by ensuring the restaurant is clean, safe and organized
complies with safety and security standards at all times