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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flexible schedule
hourly pay
employee discount
Job Description
TCHO is a renowned chocolate manufacturing company known for its dedication to producing high-quality chocolate products through sustainable Direct Trade sourcing and innovative manufacturing techniques. As a company deeply committed to education and community engagement, TCHO has developed an interactive Factory Tour & Events program that offers visitors an immersive experience into the brand's history, mission, and processes. Located at their factory site, these tours and events provide customers with a unique opportunity to learn about chocolate production firsthand while enjoying exclusive promotions and merchandise. TCHO is currently seeking a passionate and customer-focused Chocolate Factory Tour Guide to join their... Show More
Job Requirements
- 2+ years of experience in a highly public role (event marketing, tour guide, teacher, instructor, etc.)
- Professional or personal experience in event planning or educational communication is preferred
- Strong interpersonal skills
- High level of enthusiasm and self-motivation
- Ability to prioritize and manage time effectively
- Technically proficient in required software for general business and retail operations
- Flexible work schedule required including weekend and holiday availability
- Peak business periods may require extended workdays and work weeks
- Ability to lift and move product weighing up to 30 pounds
Job Qualifications
- 2+ years of experience in a highly public role (event marketing, tour guide, teacher, instructor, etc.)
- Professional or personal experience in event planning or educational communication is preferred
- Strong interpersonal skills
- High level of enthusiasm and self-motivation
- Ability to prioritize and manage time effectively
- Technically proficient in required software for general business and retail operations
Job Duties
- Maintain high quality staff on the Factory Tour & Events team, ensuring effective staffing, sales transactions, inventory management, and tour scheduling, and most importantly customer experience
- Ensure excellent customer service and offer visitors an educational experience including TCHO’s history, mission, manufacturing processes, and products
- Ensure effectiveness of merchandising solutions
- Continually develop the Factory Tour & Events business to maximize revenues and brand experience
- Work with Marketing team to drive factory tour and events promotional efforts through partnerships, advertising, deals, and other traffic generating activities
- Manage tour reservation system to streamline reservations and payment for public and private reservations, ticketed events etc.
- Train Factory Tour & Events staff ensuring all team members have necessary tools and training
- Respond promptly to public & private tour inquiries
- Schedule tour staffing based on projected tours and related activities
- Track effectiveness of factory tours and maintain a customer friendly environment
- Oversee Tour day operations of the factory tour store, where tour participants receive 25% off their purchase after the guided tour
- Report, monitor and manage inventory levels
- Maintain high visual merchandising standards
- Provide a high level of customer service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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