Delaware North

Chief Operating Officer, Patina Group

Orlando, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $219,300.00 - $301,500.00
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Work Schedule

Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
Paid vacation days and holidays
Paid parental bonding leave
tuition and professional certification reimbursement
Friends-and-family discounts

Job Description

Delaware North's Patina Group is a leader in the premium segment of the restaurant and catering industry. They operate restaurants and manage catering and food service operations at some of the most high-profile venues in the United States, including iconic locations such as Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Acknowledged as one of America's Top 25 restaurant groups by Nation's Restaurant News, Patina Group prides itself on combining world-class culinary innovation with exemplary hospitality service. The group is part of Delaware North, a family-owned company with more than 100... Show More

Job Requirements

  • Bachelor’s degree in business, hospitality, or related field
  • 15+ years of progressive leadership experience in premium hospitality
  • Proven success leading multi-unit, multi-city operations
  • Experience with P&L management
  • Strong culinary operations and menu innovation knowledge
  • Strong partner management experience
  • Excellent leadership and communication skills
  • Ability to travel approximately 50%

Job Qualifications

  • Bachelor’s degree in business, hospitality, or related field
  • MBA preferred
  • 15+ years of experience in progressive leadership roles within premium dining, resorts, and high-touch hospitality
  • Proven success leading multi-unit, multi-city operations with full P&L accountability
  • Expertise with culinary operations, menu innovation, and elevating brand experiences
  • Strong partner management skills at complex venues or destination properties
  • Demonstrated ability to lead change and enhance performance through people, analytics, and innovation
  • A confident communicator who inspires teams and models hospitality leadership
  • Ability to travel approximately 50% to support regions and partners

Job Duties

  • Oversee day-to-day performance across four regions by developing and coaching Regional Teams
  • Implement consistent standards in service, culinary execution, safety, and brand presentation
  • Ensure Patina delivers a premium dining experience in every restaurant, every time
  • Partner closely with Culinary leadership to advance menu innovation, chef-driven programs, and guest-facing concepts
  • Support openings, launches, refreshes, special events and experience enhancements
  • Cultivate trusted relationships with venue and destination partners including Disney and cultural institutions
  • Own operational P&L performance including forecasting, labor management, food costs, and cost controls
  • Lead forecasting, labor management, food costs and cost controls that support growth without compromising hospitality
  • Collaborate with Business Development on opportunities within existing partnerships and strategic expansion into new locations
  • Build strong leadership pipelines by coaching regional leaders and advancing succession plans
  • Champion a culture of engagement, recognition, and service leadership
  • Embrace new technology, operational approaches and guest-insight tools to accelerate service improvement and anticipate market shifts
  • Sponsor pilots and scale successful ideas across the organization

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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