Delaware North

Chief Operating Officer, Patina Group

NYC, NY, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $219,300.00 - $301,500.00
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Work Schedule

Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
Paid vacation
Paid parental leave
Tuition Reimbursement
friends and family discounts

Job Description

Delaware North's Patina Group is a prestigious leader in the premium segment of the restaurant and catering industry, renowned for delivering world-class culinary innovation and exceptional hospitality experiences. The company operates and manages restaurants, catering, and food service operations at some of the most iconic and high-profile venues including Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Recently named one of America's Top 25 restaurant groups by Nation's Restaurant News, Patina Group is synonymous with premium, high-touch dining and hospitality experiences that set industry standards.

As part of Dela... Show More

Job Requirements

  • Bachelor’s degree in business, hospitality, or related field
  • 15 plus years of experience in progressive leadership roles within premium dining, resorts, and high-touch hospitality
  • Proven success leading multi-unit, multi-city operations with full P&L accountability
  • Ability to travel approximately 50 percent
  • Strong partner management skills
  • Demonstrated leadership and change management skills
  • Excellent communication and team leadership abilities
  • Experience with operational metrics and financial controls

Job Qualifications

  • Bachelor’s degree in business, hospitality, or related field
  • MBA preferred
  • 15 plus years of experience in progressive leadership roles within premium dining, resorts, and high-touch hospitality
  • Proven success leading multi-unit, multi-city operations with full P&L accountability
  • Expertise with culinary operations, menu innovation, and elevating brand experiences
  • Strong partner management skills at complex venues or destination properties
  • Demonstrated ability to lead change and enhance performance through people, analytics, and innovation
  • A confident communicator who inspires teams and models hospitality leadership
  • Ability to travel approximately 50 percent to support regions and partners

Job Duties

  • Oversee day-to-day performance across four regions by developing and coaching regional teams
  • Implement consistent standards in service, culinary execution, safety, and brand presentation
  • Partner closely with culinary leadership to advance menu innovation, chef-driven programs, and guest-facing concepts
  • Support openings, launches, refreshes, special events and experience enhancements
  • Cultivate trusted relationships with venue and destination partners including Disney, cultural institutions, and landmark properties
  • Own operational P&L performance including forecasting, labor management, food costs, and cost controls
  • Build strong leadership pipelines by coaching regional leaders, advancing succession plans, and creating career mobility
  • Embrace new technology, operational approaches, and guest-insight tools to accelerate service improvement

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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