Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Paid holidays
Employee assistance program
Personal leave of absence
Flexible remote work
401(K) retirement savings program
Life insurance
Family leave
125 cafeteria plan
Discounts on show tickets
Concession discounts
Job Description
Starlight Theatre Association of Kansas City, Inc. is renowned as the city’s oldest and largest outdoor performing arts venue, deeply rooted in the cultural fabric of the community. Established as a nonprofit organization dedicated to connecting the community through live arts experiences that entertain, inspire, and engage, Starlight proudly operates with an annual budget exceeding $20 million and employs over 45 full-time staff alongside a multitude of seasonal team members and volunteers. This iconic venue hosts upwards of 100 events each year, including spectacular Broadway musicals, concerts, special events, and innovative community programming, drawing hundreds of thousands of guests annually.... Show More
Job Requirements
- Bachelor's degree or higher in venue management, hospitality, technical theatre, arts administration, or related field
- Minimum 10 years of progressive leadership in live event operations, hospitality, or entertainment facility management
- Experience with union environments, technical production, and large-scale guest service operations preferred
- Proven success managing complex operations and delivering exceptional guest experiences at scale
- Strong knowledge of safety codes, ADA compliance, event security, production systems, and facility maintenance best practices
- Excellent interpersonal, organizational, and problem-solving abilities
- Financial and business acumen in budgeting, contracts, and ROI analysis
- Ability to lead calmly and effectively in fast-paced, high-pressure environments with a focus on guest experience
Job Qualifications
- Bachelor's degree in venue management, hospitality, technical theatre, arts administration, or related field
- Minimum 10 years of leadership experience in live event operations, hospitality, or entertainment facility management
- Demonstrated experience working within union environments and overseeing technical production preferred
- Proven track record of managing large-scale guest service operations
- Strong knowledge of safety codes, ADA compliance, and event security
- Financial acumen in budgeting, contracts, and ROI evaluation
- Exceptional leadership, communication, and problem-solving skills
- Ability to build and maintain collaborative relationships with diverse stakeholders
Job Duties
- Champion a seamless, welcoming, and accessible guest journey from arrival and parking through performance and departure
- Ensure consistently high standards of hospitality, safety, cleanliness, and service across all guest touchpoints including FOH, concessions, restrooms, accessibility services, and customer service
- Collaborate with ticket sales, marketing, philanthropy, and programming to elevate and execute member, donor, sponsor, and VIP experiences
- Lead innovation in guest amenities, premium services, and hospitality offerings that deepen loyalty and enhance brand reputation
- Direct all guest-facing and backstage operations including FOH, box office, technical production, stage operations, security, venue logistics, and IT/data systems
- Ensure flawless execution of Broadway shows, concerts, special events, rentals, and community programs balancing accessibility, artistic integrity, guest experience, revenue generation, safety, and operational efficiency
- Establish and continually refine operational protocols for emergency response, accessibility, signage, and traffic flow to maximize both safety and satisfaction
- Oversee facilities, custodial services, groundskeeping, and capital infrastructure planning for the historic campus
- Lead IT strategy and infrastructure ensuring reliable, secure, and innovative systems supporting guest-facing and internal operations
- Oversee data systems including CRM, ticketing, and digital engagement platforms to ensure integration, functionality, and analytics that improve decision-making and guest experiences
- Partner with city officials, contractors, vendors, and technology partners to manage infrastructure improvements, system upgrades, and sustainability initiatives
- Ensure compliance with ADA standards, life safety codes, environmental health, cybersecurity, and risk management practices
- Lead strategy, vendor management, staffing, and quality control for food and beverage services
- Drive profitability and satisfaction through efficient operations, quality products, and speed of service
- Develop new hospitality and concession experiences including premium lounges, specialty bars, and curated dining options
- Inspire, develop, and manage a diverse team of operations, IT, and guest service professionals including full-time staff, seasonal employees, and part-time personnel
- Cultivate a values-driven culture of accountability, teamwork, safety, innovation, and guest-first service
- Ensure readiness and alignment through effective training, communication, and consistent performance management
- Partner with programming and engagement leadership to align IT, guest services, and operations with organizational goals and campaigns
- Collaborate with unions, city partners, technology vendors, and production companies to manage logistics, labor agreements, and shared responsibilities
- Serve as staff liaison to board committees providing reporting on guest satisfaction, operational metrics, IT/data performance, and capital projects
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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