Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Employee assistance program
Job Description
Grand Sierra Resort is a premier hotel and casino resort situated in the heart of Reno, Nevada. Known for its vibrant entertainment, exceptional customer service, and luxurious amenities, the resort offers an engaging experience for tourists and locals alike. Guests can enjoy a variety of dining options, gaming experiences, nightlife, and recreational activities all under one roof. The resort prides itself on fostering a welcoming and professional environment for both guests and employees, focusing on quality service and guest satisfaction. As a large hospitality operation, Grand Sierra Resort offers numerous opportunities for career growth and development within the hospitality and... Show More
Job Requirements
- Must be at least 16 years of age
- previous cashiering experience preferred
- ability to read, write and perform simple math
- ability to follow instructions and complete tasks
- coordination skills
- problem solving ability
- decision making ability
- must be flexible to work nights, weekends and holidays
- ability to interact politely and professionally with guests and employees
- physical ability to stand for long periods, walk frequently, and occasionally lift up to 10 lbs
Job Qualifications
- Previous cashiering experience preferred
- ability of simple reading, math, writing and task completion skills required
- coordination skills
- supervising skills
- ability to follow instructions
- problem solving skills
- independent judgment
- decision making skills
- ability to deal with guests and team members in a tactful and respectful manner
- ability to work flexible hours including nights, weekends and holidays
Job Duties
- Greet and seat guests by utilizing department greeting and steps of service
- manage reservations including calling and confirming upcoming reservations
- manage waitlist by providing accurate wait time estimates
- address guest inquires
- receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions
- make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- communicate special requests with management, service staff, and culinary team
- assist the support team to turn tables faster by resetting them quickly and efficiently
- take to-go orders and assure the orders are packed with the required condiments
- support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- help maintain safe and healthy work environment by following organization standards and sanitation regulations
- any other duties as assigned within the scope of this position
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink connects hospitality employers and applicants.
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