Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,700.00 - $60,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Paid holidays
Career Development
Job Description
PENN Entertainment stands as a pioneering leader in the integrated entertainment, sports content, and casino gaming industry. With an expansive network of 43 destinations across North America, along with a robust online presence through theScore Bet Sportsbook and Casino, PENN Entertainment has revolutionized how customers engage with gaming and entertainment. The company's vibrant culture is driven by a team passionate about delivering exceptional experiences, consistently pushing the boundaries to create fun, excitement, and memorable moments for its guests. Beyond entertainment, PENN Entertainment is deeply committed to responsible business practices including diversity, sustainability, and supporting the communities where they operate, fostering... Show More
Job Requirements
- Must be 21 years of age or older
- Flexible to work all shifts including holidays, nights, weekends and overtime
- Previous supervisory experience in a full service or high-volume restaurant
- Ability to write reports, business correspondence and procedure manuals
- Ability to add, subtract, multiply and divide using whole numbers, fractions and decimals
- Ability to compute rate, ratio and percent and interpret bar graphs
- Proficient in Microsoft Outlook
- Excellent motivational, communication and customer service skills
- Responsible for staff development and training
- Responsible for rewards and recognition program
- Ability to evaluate and provide constructive feedback to employees
- Skilled in interviewing, hiring and scheduling
- Ability to determine work procedures and expedite workflow
- Responsible for employee performance including coaching and counseling
Job Qualifications
- Bachelor's degree preferred
- Five years supervisory or managerial experience in a full service or high-volume restaurant required
- Excellent motivational, communication and customer service skills required
- Proficient in Microsoft Outlook
- Ability to write reports, business correspondence and procedure manuals
- Ability to perform mathematical computations including rates, ratios and percentages
- Knowledge of food safety and health department standards
- Experience with staff development, training programs and employee engagement initiatives
Job Duties
- Administers the overall activation of the back of house restaurant operations
- Responsible for supervising and managing staff in the F&B BOH department
- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
- Demonstrate a commitment to freshly prepared foods and superior food quality
- Assists with the proper storage and rotation of all food items
- Performs routine self-inspections of operations and ensures compliance with health department and quality standards
- Assists with food cuttings on new products and collaboration with Director of F&B and Purchasing
- Develop working knowledge of all food outlets, menu preparation and presentation
- Make determinations regarding types of materials, supplies or tools to be used
- Create effective and efficient schedules while maintaining labor costs and meeting staffing objectives
- Assists in the budget process and provides recommendations ensuring compliance to departmental budgets
- Responsible for staff development and training programs
- Responsible for rewards and recognition program to maximize employee engagement
- Maintain cost control methods and procedures by monitoring consistent pars and inventory
- Maintain established quality assurance procedures to ensure acceptable health department and customer service standards
- Oversees scheduling, breaks, floor plans, training, evaluating, counseling team members on assigned shift
- Exhibits a friendly, helpful and courteous manner when dealing with customers and team members
- Knowledge and enforcement of all gaming laws and regulations applicable to the F&B department
- Establishes and administers training programs within assigned restaurant and lounge
- Maintains and instructs personnel on safety policies and procedures
- Monitors appearance of food served and communicates deviations from standard
- Ensures compliance with all regulatory requirements within area of responsibility and reports issues to Executive Management
- Maintains strict confidentiality in all departmental and company matters
- Performs other related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
A simple hiring platform for hospitality businesses.
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