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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company matching
Health savings account
Flexible spending account options
discretionary time off
short-term disability insurance
long-term disability insurance
hotel discounts
Job Description
Montage International is a renowned hospitality company known for its luxury hotels and resorts that offer exceptional guest experiences and unparalleled service. The company prides itself on creating environments where employees are encouraged to live their passion and contribute their unique talents to foster a dynamic and welcoming culture. Promoting equality and inclusive hiring practices, Montage International welcomes applicants with disabilities and provides reasonable accommodations to ensure a fair and supportive hiring process. The organization is dedicated to excellence in hospitality, ensuring both its guests and employees enjoy a rewarding environment. The company offers competitive salaries and comprehensive benefits, emphasizing... Show More
Job Requirements
- High school or equivalent education
- Minimum three years' experience as a Concierge
- Two years' experience with management level responsibilities
- Ability to speak, read, write and understand the primary language(s) used in the workplace
- Good communication skills both verbal and written
- Moderate computer skills
- Ability to supervise subordinate staff including assignment of duties and disciplinary action
- Ability to solve problems and make decisions
- Knowledge of hotel operations
- Maintain positive and effective relationships with residents
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Ability to work in a fast-paced environment
- Excellent organizational and time management skills
Job Qualifications
- High school or equivalent education
- Bachelor’s Degree preferred
- Minimum three years' experience as a Concierge
- Two years' experience with management level responsibilities
- Good communication skills, both verbal and written
- Moderate computer skills
- Ability to supervise subordinate staff including assignment of duties, evaluating service and taking disciplinary action when necessary
- Ability to solve problems and make rational decisions
- Knowledge of hotel operations
- Must maintain positive, effective relationships with residents at all times
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast-paced environment
- Excellent organizational and time management skills
Job Duties
- Maintaining adequate staff levels at all times
- Ensuring staff is adequately briefed on pertinent information regarding arrivals, VIPs and daily group activities
- Maintaining communication with Reception and other necessary Department Heads regarding guest activity or special needs
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to ensure guest experience is second to none
- Ensure efficient provision of service at Concierge Desks in the entryway and reception
- Guaranteeing guest requests are satisfied efficiently
- Maintain an accurate log of events regarding guest contact and requests
- Develop, implement and maintain new procedures for Concierge operations that improve processes and communication for daily Concierge operations
- Properly communicate with Hotel any changes or updates with local attractions and destinations to ensure awareness and increase positive relationship between hotel and the community
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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