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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Health savings account
Flexible spending account
discretionary time off
short-term disability insurance
long-term disability insurance
hotel discounts
Job Description
Montage International is an esteemed hospitality company known for its luxury hotels and resorts that deliver exceptional guest experiences across the United States and beyond. With a commitment to providing personalized and authentic service, Montage International fosters a corporate culture that inspires passion, creativity, and continuous growth among its associates. The company emphasizes the importance of doing what you love and cultivates an inclusive workplace where diversity and equal opportunity are valued. Offering competitive salaries, comprehensive benefits, and opportunities for professional development, Montage International is a preferred employer in the hospitality industry. This role is a full-time, salaried position with... Show More
Job Requirements
- High school education or equivalent
- Minimum three years’ concierge experience
- At least two years in a management role
- Proficient in primary workplace language
- Strong verbal and written communication skills
- Moderate computer proficiency
- Ability to supervise and evaluate staff
- Problem-solving and decision-making skills
- Knowledge of hotel operations
- Ability to maintain positive relationships with residents
- Excellent telephone etiquette
- Strong guest recovery skills
- Ability to work in a fast-paced environment
- Good organizational and time management skills
Job Qualifications
- High school or equivalent education required
- Bachelor’s Degree preferred
- Minimum three years’ experience as a Concierge
- Two years’ experience with management level responsibilities required
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Requires good communication skills, both verbal and written
- Must possess moderate computer skills
- Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary
- Ability to solve problems and make rational decisions
- Knowledge of Hotel operations
- Must maintain positive, effective relationships with residents at all times
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast-paced environment
- Excellent organizational and time management skills
Job Duties
- Maintaining adequate staff levels at all times
- Ensuring staff is adequately briefed on pertinent information regarding arrivals, VIPs and daily group activities
- Maintaining communication with Reception and other necessary Department Heads regarding guest activity or special needs
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to ensure guest experience is second to none
- Ensure efficient provision of service at Concierge Desks in the entryway and reception
- Guaranteeing guest requests are satisfied efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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