Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel Discounts
Parental leave
Tuition Assistance
401k plan
Job Description
Conrad New York is a prestigious Forbes 4-Star hotel located in the vibrant heart of Lower Manhattan. This luxurious hospitality establishment boasts 463 well-appointed guest rooms, 30,000 square feet of versatile banquet space, and three distinguished food and beverage outlets, including a sophisticated three-meal restaurant, an exclusive rooftop bar, and comprehensive in-room dining options. The hotel prides itself on delivering an exceptional guest experience infused with elegance and comfort, making it a top choice for discerning travelers. Conrad New York operates within the Hilton portfolio, a globally recognized leader in the hospitality industry since 1919, renowned for its commitment to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in hospitality or concierge services
- Exceptional communication skills
- Strong organizational skills
- Ability to work in a fast-paced, dynamic environment
- Professional appearance and demeanor
- Flexibility to work various shifts including weekends and holidays
- Proficiency with computer systems and booking software
- Ability to handle confidential information with discretion
Job Qualifications
- High school diploma or equivalent
- Previous experience in a concierge or guest services role preferred
- Strong communication and interpersonal skills
- Ability to maintain professionalism and discretion with VIP guests
- Proficient in local area knowledge and hotel services
- Customer-focused with problem-solving skills
- Ability to work flexible hours including weekends and holidays
- Knowledge of booking systems and reservation software is a plus
- Multilingual abilities are advantageous but not required
Job Duties
- Provide information, recommendations and booking services for guest inquiries including directions, hours of operation, hotel services, transportation, tours, tickets, restaurant reservations and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests
- Arrange and confirm recreational, business and dining activities inside and outside the hotel
- Respond to special requests for services such as dentists, doctors, child care and florists
- Respond to guest inquiries and resolve issues in a timely, friendly and efficient manner
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials as needed
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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