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Job Overview
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
Professional development opportunities
friendly work environment
Job Description
Hy-Vee is a well-established grocery store chain dedicated to providing exceptional customer service and high-quality products to communities across the Midwest and beyond. Renowned for its commitment to a friendly and helpful shopping experience, Hy-Vee embodies the promise of "a helpful smile in every aisle." The company prides itself on fostering a committed, engaged workforce that supports not only its customers but also each other, making it an ideal environment for those who thrive in team-oriented settings and value customer satisfaction.
At the heart of Hy-Vee's success is its team of skilled and motivated employees who contribute to a posi... Show More
At the heart of Hy-Vee's success is its team of skilled and motivated employees who contribute to a posi... Show More
Job Requirements
- Must be physically able to exert up to 50 pounds of force frequently
- Must be able to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Must have vision sufficient for close and distant work with or without correction
- Must be able to follow instructions precisely
- Must be available to work daytime shifts
- Must adhere to company dress and hygiene standards
- Must pass pre-employment drug screening
- Must report to work on time and as scheduled
- Must be able to communicate effectively with customers and coworkers
Job Qualifications
- No education requirements
- No prior experience required
- Ability to carry out detailed but uninvolved written or verbal instructions
- Ability to do arithmetic calculations involving fractions, decimals, and percentages
- Ability to understand and follow verbal or demonstrated instructions
- Ability to write identifying information
- Ability to request supplies verbally or in writing
- Ability to work as part of a team
- Strong communication skills
- Customer service oriented
- Professional appearance
- Adherence to company policies
- Physical ability to perform required tasks
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers' names and to address them by name whenever possible
- Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Operates cash register accurately and scans product, where applicable
- Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, counts back change and issues receipts
- Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed
- Answers customer questions and concerns and follows-up with appropriate personnel
- Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets
- Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps
- Required to know value, look-up numbers, department numbers, and features of items for which money is received
- Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested
- Perceives immediate surroundings for customer needs and problems for store safety and security
- Communicates clearly and distinctly on the intercom or telephone system
- Reviews weekly store ad to note price changes and sale items
- Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance
- Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, where applicable
- May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
- Unloads product, opens containers, stocks shelves, and rotates product where necessary
Job Qualifications
Experience
No experience required
Job Location
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