Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Grand Sierra Resort is a premier hotel and casino resort located in Reno, Nevada, known for its vibrant entertainment offerings, luxurious accommodations, and exceptional guest service. The resort features a wide array of amenities, including multiple dining options, a full-service spa, a state-of-the-art casino, and meeting and event spaces designed to cater to both leisure and business travelers. As a major player in the hospitality industry, Grand Sierra Resort prides itself on maintaining a high standard of customer service and creating memorable experiences for its guests. The resort employs a diverse team dedicated to upholding its reputation as a premier... Show More
Job Requirements
- Must be a minimum of 16 years of age
- flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
- ability of simple reading, math, writing and task completion skills is required
- must be able to occasionally lift/carry and push/pull up to 10lbs
Job Qualifications
- Previous cashiering experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- coordination
- supervising
- following instructions
- problem solving
- independent judgment
- decision making
- deal with guests and team members in a tactful and respectful manner
Job Duties
- Greet and seat guests by utilizing department greeting and steps of service
- manage reservations including calling and confirming upcoming reservations
- manage waitlist by providing accurate wait time estimates
- address guest inquiries
- receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions
- make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- communicate special requests with management, service staff, and culinary team
- assist the support team to turn tables faster by resetting them quickly and efficiently
- take to-go orders and assure the orders are packed with the required condiments
- support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- help maintain safe and healthy work environment by following organization standards and sanitation regulations
- any other duties as assigned within the scope of this position
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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