Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Flexible Schedule
Employee Discounts
Training and Development
supportive work environment
Opportunities for advancement
employee recognition programs
safe work environment
Job Description
Grand Sierra Resort is a premier hotel and casino destination known for its exceptional guest services, luxurious amenities, and dynamic entertainment options. Nestled in the heart of Reno, Nevada, this resort offers an extensive range of services including multiple dining venues, gaming floors, and world-class event spaces. As a well-established hospitality leader, the Grand Sierra Resort prides itself on delivering memorable experiences to every guest through dedicated and professional team members. The resort's commitment to excellence is evident in its continuous pursuit of high standards in guest service, operational efficiency, and employee development. It provides a vibrant work environment that... Show More
Job Requirements
- Must have a high school diploma or equivalent preferred
- previous cashiering or customer service experience preferred
- ability to stand for long periods
- ability to manage cash transactions accurately
- excellent communication skills
- ability to work flexible hours including nights, weekends, and holidays
- ability to follow instructions and work under pressure
Job Qualifications
- Previous cashiering experience is preferred
- ability of simple reading, math, writing and task completion skills is required
- must have skills in coordination, supervising, following instructions, problem solving, independent judgment, and decision making
- flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
- must be a minimum of 16 years of age
Job Duties
- Greet and seat guests by utilizing department greeting and steps of service
- manage reservations including calling and confirming upcoming reservations
- manage waitlist by providing accurate wait time estimates
- address guest inquires
- receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions
- make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- communicate special requests with management, service staff, and culinary team
- assist the support team to turn tables faster by resetting them quickly and efficiently
- take to-go orders and assure the orders are packed with the required condiments
- support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- help maintain safe and healthy work environment by following organization standards and sanitation regulations
- any other duties as assigned within the scope of this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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