Central Reservations Agent - CORP

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Montage International is a leading luxury hospitality company that crafts unique and inspiring experiences for its guests through a portfolio of exceptional hotels and resorts. Known for its commitment to personalized service and exceptional quality, Montage International continues to set new standards in the luxury hotel industry by blending sophisticated elegance with genuine warmth and thoughtful details. The company prides itself on fostering a work environment where employees are encouraged to live their passion and add their unique magic to create memorable moments for every guest. As part of its diverse and inclusive culture, Montage International welcomes applicants with disabilities... Show More

Job Requirements

High school diploma or equivalent
Minimum of two years experience in a customer service role
Previous experience in an upscale or luxury hotel preferred
Excellent telephone etiquette
Strong verbal and written communication skills
Proficiency in Microsoft Office products including Word, Excel, and Outlook
Enjoyment of fast-paced environments
Excellent organizational skills
Positive attitude
Willingness to learn
Ability to adapt to new software
Dependability
Availability to work flexible schedules including weekends, nights, and holidays

Job Qualifications

High school diploma or equivalent required
Minimum of two years experience in a customer service role required
Previous experience working in an upscale or luxury hotel preferred
Excellent telephone etiquette and verbal and written communication skills required
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
Enjoy interacting with people in a fast-paced environment
Excellent organizational and time management skills
Must possess a positive attitude
Must be willing to participate in a learning environment
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work a flexible schedule including weekends, nights and holidays based on business demands

Job Duties

Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Controlling and blocking rooms as well as pre-blocks for special groups
Ensuring that all reservations transferred to PMS or front office system are accurate
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
Ability to perform other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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